Another Conference Call Concern 1

[MotorCityHerm]

I am currently on a cs1000e rel4.5 and having an intermittent concern whereas the conference call function will allow the user to press the Conf call button (which puts caller 1 on hold), dial the next caller but, when Conf call button is pressed again to bring caller 1 back to complete the three-way call, nothing happens. Meaning, the user and caller 2 are connected but caller 1 remains on hold. I have increased the NCR to 20000, made changes to CSQI/CSQO to 4096 and executed an INI on the system. Any suggestions or resolution are much appreciated!

 

[GHTROUT]

If FTOP is set (In LD15) and the users CLS = FTTR, then what occurred to you is because of the users CLS. Make it FTTU

The other issue might be the phones firmware is too old and the feature breaks during operation.

99% of the time, this problem is due to misoperation of the Conference feature. The user put someone on hold before performing the second Conference press.





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