Another Caller ID Concern 1

[MotorCityHerm]

We are using CC6 to control our ACD queues. Currently, the extensions using the queues are displaying only the first 5 digits for incoming calls.(the rest of the properties are fine) It seems to be a CC6 issue or could it be the phone builds?

Thx

DES SECRTY
TN 100 x xx xx VIRTUAL
TYPE I2004
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
ZONE 001
FDN
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 24
XLST
SCPW
CLS CTD FBD WTA LPR MTD FND HTA TDD HFD CRPD
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
VOLA VOUD CDMR ICRA KEM2
CPND_LANG ENG
RCO 0
HUNT 000
LHK 5
LPK 5
PLEV 02
CSDN
SPID NONE
AST 00 04
IAPG 1
AACS YES
ACQ AS: TN,AST-DN,AST-POSID
ASID 16
SFNB 1 2 3 4 5 6 9 10 11 12 13 15 16 17 18 19 22 24 25 26
SFRB 1 2 15
USFB 1 2 3 4 5 6 7 9 10 11 12 13 14 15
CALB 0 1 3 4 5 6 8 9 10 11 12
FCTB 1
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 89936 0 89990
AGN
01 NRD
02 MSB
03 ACNT
04 SCR xxxxx 0
CPND
NAME Dispatch #1
XPLN 27
DISPLAY_FMT FIRST,LAST
05 SCR xxxxx 0
CPND
NAME Security Dispatch
XPLN 27
DISPLAY_FMT FIRST,LAST
06 ASP
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 5555
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 14 MAY 2010

 

[sandyml]

Your problem is in the phoneset display configuration. Go to Configuration (CCMA), then Phoneset Displays, and you will see a "picture" of the phone display. The CLID# bar needs to be made longer. The thing is, you may need to shrink other fields on that same display line, if you don't have any spare space.

 

[MotorCityHerm]

OUTSTANDING!! Thank you very much!