Announcement on user to queue calls 1

[dgmr1]

I have enabled the announcement feature on a single user.
My end goal is to have a personal queue for that agent so a caller can choose to:
1 - leave a message on VM
2 - continue to hold
3 - transfer to main sales queue.

I can enable the features in voice mail pro but my problem is when the extension is dialed the announcement plays for just 3 seconds and then the call transers to voicemail. I don't ever get to enter at the prompt. Is turning off the VM or increasing the timeout the answer?

Do I have to make a hunt group for each agent? VMPro allows the announcment on a user.

 

[amriddle01]

Indeed, you need to turn the users VM off or just increase that users no answer timer to allow enough time for the menu and selections

http://www.ipoffice.tel

 

[dgmr1]

I found that increasing the telphoney - call settings- no answer time did the trick.

 

[amriddle01]

That's what I said

http://www.ipoffice.tel

 

[dgmr1]

Thank You amriddle, I had not refreshed the page. Having figured it out I just posted the answer so than when I next encounter this I'll have a reference.

 

[amriddle01]

Add it to your archive, it will be easy to find then

http://www.ipoffice.tel