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announcement event 11

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phonechik

Vendor
Oct 10, 2007
10
CA
Thread690-1337228 was responded to by Donbott with reference out of the book. I am experiencing the exact problem "event 11" and need to find the book he is talking about. Please respond with info .
 
The book is Call Vectoring/Expert Agent Selection, section D has error codes

The Avaya book number is 555-230-521

DonBott

They shoot horses, don't they?
 
Event Code 11 No announcement available
During an announcement step, a collect digits
step that contains an announcement, or a disconnect
step, the announcement was not available for one of the
following reasons:
? Announcement was not recorded
? Analog announcement was busied out
? Integrated announcement board was not installed
? Integrated announcement ports were busied out
? Integrated announcement was being recorded or
restored
 
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