dynamos2000
MIS
Hi, I'm an Avaya guy looking for assistance on a Nortel issue.
The announcements on the nortel switch at one our locations are on a "viking" device that by the looks of it, doesn't handle but a few callers at a time. Our customers are hearing ringing instead of the announcement when we are busy and I'm looking for a replacement for these viking announcement devices.
In the Avaya world, I would get an announcement board, throw it in and add announcements. I would think this would be similar for nortel but our reseller is saying we need to get a MIRAN card which requires that the switch be upgraded to 3.0 as the option11c isn't supported.
Is there no other option for adding announcement ability to this pbx so 40+ customers can hear an announcement as they hit our call center?
THANK YOU for your help.
The announcements on the nortel switch at one our locations are on a "viking" device that by the looks of it, doesn't handle but a few callers at a time. Our customers are hearing ringing instead of the announcement when we are busy and I'm looking for a replacement for these viking announcement devices.
In the Avaya world, I would get an announcement board, throw it in and add announcements. I would think this would be similar for nortel but our reseller is saying we need to get a MIRAN card which requires that the switch be upgraded to 3.0 as the option11c isn't supported.
Is there no other option for adding announcement ability to this pbx so 40+ customers can hear an announcement as they hit our call center?
THANK YOU for your help.