ANI not in calling_pty field

[PNWTelecomLady]

We want to be able to report on the ANI of our callers. In reports, our calling_pty field is populated not with ANI, but with the physical trunk location (port network, carrier, slot and channel.)

In the trunk group we have done a Delete: All on the Incoming Calling Number in order to allow the agent to see the VDN name on the call, and we think that's what is causing our calling_pty field to be incorrect.

How can we get the ANI to show up properly in calling_pty, while having it not show up on the agent's telephone set, and have the VDN name display?

 

[SF0751]

On the VDN field; set "Allow VDN Override? to Y.

Susan
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