analogue vm integration

[Mitelpassion]

This would be a lot simpler if we weren't using analogue voicemail but alas this is what I have to work with so I'm trying to figure this out.
System AX/3300 MCD 4.0
1. Need the ability to send DNIS digits as well as ANI to the voice mail system via the analogue ports.
The DNIS will identify the service that is requested so voicemail will respond accordingly. The voicemail does voicemail as well as wake up calls.

2. Also need to send the ANI digits when retrieving voicemail. I need to dail a single digit into the voicemail system and echo the DTMF of the phone I'm dialling from so the VM system knows which mailbox to access.


Routing to voicemail on no answer and getting the DTMF that way is no problem but the rest I'm struggling with.

Any ideas or direction?

thanks

 

[kwbMitel]

Loopback trunking and Advanced Analog networking.

ARS can do everything you need but you need to find a way to engage a trunk that gets internal dialtone.

Help Files - Search for Advanced Analog Networking.

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What's most important is that you realise ... There is no spoon.

 

[Mitelpassion]

thanks KWB.

I thought it wouldn't be possible without some sort of jiggery pockery stuff.

Imagined I would be able to do it with trunks somehow.

I'll have a look.

 

[Mitelpassion]

kwb, I've read and understand the priciples here but can't get it to work.
Why would I need to get internal dial tone first? I think this might be the problem...

 

[Mitelpassion]

Ok I think I know the problem. AAN is only supported on T1D4 trunks.
I'm not in North America.
I have tried configuring a T1 trunk but I get error "The signalling scheme must be equal for the trunk and the line"

I assume this is cause my system is set to UK and not North America?

I think I'm back to square one here. Any other ideas?

 

[kwbMitel]

Do you have IP Networking available?

If so you can loopback IP trunks.

Search Term "Loopback".

**********************************************
What's most important is that you realise ... There is no spoon.

 

[kwbMitel]

failing that, you should be able to do this with analog trunks although the timing would be tricky.

Connect an analog station to an analog trunk. When the trunk goes offhook, you're dialing on the analog station.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[Mitelpassion]

kwb I might be missing the point a bit.
The AAN feature is only supported on T1D4 trunks according to help file.

How would IP trunk loopback solve the issue.

Thanks for the replies

 

[dryaquaman]

I'm thinking you may be able to do an IP trunk loop back.
Create an IP trunk that loops back to the same system.
Then connect to the VM using ONS ports. Put the ports in a HG.
Then set up your Advanced Analog Networking (ARS) to point the the HG.

Quite complex but I think it should work.

Dry Aquaman

http://www.university-music-on-hold.com

 

[Mitelpassion]

There should be no difference using IP loopback or E1 ISDN loopback right?

I've tried using an E1 loopback, programmed as per help file but it doesn't work. when I dial over the loopback trunks, nothing happens.

 

[Mitelpassion]

I've also used analog trunk loopback, still no joy.

I'll keep trying but if someone's used AAN sucessfully before I'd appreciate any advice.

 

[Mitelpassion]

Ok I've managed to move past the intial error I got when trying to configure T1 trunks.

I have the trunks numbered and am trying to get T1 loopback to work.
When I pick up a T1 channel I get busy tone straight away.
anyone done T1 loopback programming? Get two green lights with cable connected between two T1 ports.

If I can get T1 loopback working I'll try the AAN feature again.
thanks for the replies so far

 

[LoopyLou]

Sorry to join late but I am not sure I am understanding what you are trying to do. You want to send DNIS info to direct to a particular service? Could you simply not point the DNIS call to a phantom phone that is rerouted to the VM? The call would pick up the ext off the phantom extension and go to an appropriate mailbox that offers the service.

Again with the ANI if you use phantoms you can direct to a particular mailbox.

Sorry if I'm being a bit thick but just not understanding the issue. On analog VM ports the 3300 should tone in the DTMF digits of the corresponding ext when the VM port answers. At least it did on the SX2000.

The single biggest problem with communications is the illusion that it has taken place.

 

[kwbMitel]

The AAN codes are valid for any trunk type, any route.

For Example, I've used this method over PRI to send LD account codes and Extensions so that the Telco bill could reflect station level billing.

The simplest method would be if you have IP Networking. With an IP loopback, the digits are received exactly as dialed.

For your Application I would try a modify digit string that looks like:

XXXX<T01><E><T01><F>

XXXX = Voicemail Pilot DN
<T01> = Tone Plan to wait 1 Second
<E> = Send Caller ID Digits
<T01> = Tone Plan to wait 1 Second
<F> = Send Called Extension

**********************************************
What's most important is that you realise ... There is no spoon.