Analog trunks - Hipath 2036

[siki85]

Hi folks,

Here I am again, requesting your help...

Ok we have 2 analog trunks connected to our Hipath 2036. The thing is, we are using these lines for direct inbound calls. Incoming calls sound on 2 DN simultaneously because they are assignated to a hunt group.

So, when these 2 DN are busy, any incoming call from public network should receive a busy tone, but they are receiving a normal dialing tone, so users from public network think that no one wants to answer incoming calls.

Is there a protocol for analog trunks that I missed ?

Thanks guys, any advice I would be helpful..

 

[donb01]

There are 2 possibilities that come to my mind.

One of them is YOUR hunt group. Depending on the exact functions of the hunt group it could be set up in a way that it is queuing callers - while the callers are waiting for a phone to become available they would hear a ringing tone.

Another possibility is that your provider has some kind of hunt group set up so that the lines roll over to each other outside your facility, and that hunt group has some kind of queuing capability.

My hunt groups can't queue - when everyone is on the phone the next caller gets busy, BUT I have found that if I have an analog extension as the last number in a hunt group - like for example if I'm trying to set up a fake number to forward to voicemail or something, and either there is no phone connected to that extension, or something happened to undo my forwarding on that extension the callers will get ring no answer because my system does not freak out when an analog extension is disconnected - it just keeps ringing it like there is a phone there.

I suppose one other remote possibility is that one of the users of the DNs you have the lines set to ring on has managed to forward their phone someplace by accident that does not have a device attached.

This is just brainstorming ideas... none of them may apply!

 

[siki85]

Ok....well I tried calling that hunt group directly, and I receive a busy tone when these 2 DN have a call in progress. But this call I did it from another internal DN.

I will check with our provider the second possibility.

Thanks,