We installed two 16 port (for 32 ports total) analog cards in two spare ports in our SV8500. We assigned all 32 lines, non-did. The first 24 lines were assigned on the first day, and added to a hunt group: tested and works great.
The problem: the last 8 lines were assinged the next day, when the phone comes off-hook, the line connects to the attendant. You can call the extention with no problem. We skipped a couple of number in the consecutive order (I would not think that would matter), but wanted to add that information. I swapped cards and the problem did not change. DCON shows idle, then busy when off hook (and the line starts ringing) then shows the connection once the Attendent answers.
There is no HotLine assigned to these lines. The extentions were freshly added to the system with LCR and such. Did we miss something?
Thanks for help!
The problem: the last 8 lines were assinged the next day, when the phone comes off-hook, the line connects to the attendant. You can call the extention with no problem. We skipped a couple of number in the consecutive order (I would not think that would matter), but wanted to add that information. I swapped cards and the problem did not change. DCON shows idle, then busy when off hook (and the line starts ringing) then shows the connection once the Attendent answers.
There is no HotLine assigned to these lines. The extentions were freshly added to the system with LCR and such. Did we miss something?
Thanks for help!