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Analog phone auto connects to Attendent WHY???? SV8500

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cjracing

Technical User
Apr 29, 2011
4
US
We installed two 16 port (for 32 ports total) analog cards in two spare ports in our SV8500. We assigned all 32 lines, non-did. The first 24 lines were assigned on the first day, and added to a hunt group: tested and works great.
The problem: the last 8 lines were assinged the next day, when the phone comes off-hook, the line connects to the attendant. You can call the extention with no problem. We skipped a couple of number in the consecutive order (I would not think that would matter), but wanted to add that information. I swapped cards and the problem did not change. DCON shows idle, then busy when off hook (and the line starts ringing) then shows the connection once the Attendent answers.
There is no HotLine assigned to these lines. The extentions were freshly added to the system with LCR and such. Did we miss something?
Thanks for help!
 
Please clarify. Are these analog station cards or trunk cards? What was done in LCR? Is this across a CCIS link? Were there any virtual extensions assigned to the ports prior to installing the cards?
Was ASPA + ANPD assigned or modified for these devices?
 
It's a long shot but there is a way to make this happen by modifying an SFC.

Try changing the SFC and RSC of one of the extensions and then check it.

Oh yea, make sure they are not TEC 14.
 
I think you have bad cabling.
I had this exact thing happen on my system. We were undergoing renovations. Many hotel rooms were ripped apart, jacks taken out and bare wires (still with live analog lines on them) getting wet.

And yes, the attendant was being called from these phones.

I think you can grab the pair of wires of an analog line, and short them for a moment, open them for a moment and short them again and it will dial the attendant (or I also had this phenomenon calling 911). Sounds weird but this is what I observed.

So if you have this happening with specific extensions, I think you have bad cabling somehwere.
 
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