Analog line "Out of service"

[arugg11]

Total new user here. We have a Mitel VoIP system with an analog line that can dial out but when called gets an "Out of service" message. Line appears to be patched and programmed ok but still not working. Short of recreating it....any suggestions?

 

[kwbMitel]

With an analog line, whether it is programmed right or wrong, it will still ring to a caller.

If you are getting an out of service message, then you either have the wrong number or there is a telco issue.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[arugg11]

External callers are hearing it ring but when we dial from an internal extension we get an "Out of service" message with a fast busy.

 

[kwbMitel]

That changes things a bit.

How are you selecting the line to dial out. ARS programming can be complicated to guess where the problem may be.

On the inbound you need to check the trunk attributes table for the day/night1 and night2 termination points.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

Can you remove the cabling that connnects to the port and try it in case some type of short is causing the issue ( although I would think if that is the case you couldn't dial out ). Is there any kind of forwarding or rerouting on the extension that could be sending calls to some other number that is out of service ( try maintenance command loc fea ext xxxx ).

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.