Analog extns ring back after outgoing calls

[pea123]

Hie there, have a problem with my analog extns on Mxe 3300 MCD4.1 that they ring their bells each time caller hang up outgoing calls.
The ons cct descriptor is set as Short,Callibrated,Blank,700.
What could be wrong?

 

[dryaquaman]

When ever I've seen this, it's been due to the user pressing the hook switch to hang up rather than just replacing the handset. Observer the user disconnect the call to verify. What's happening is the user is pressing the hook switch and is really creating a flash - or transfer hold. When the handset is placed in the cradle, the phone rings back because the call wasn't transferred anywhere.

You can tighten up you hook flash timers to lessen the problem or replace the phones with ones that have a "positive disconnect" feature.

Ralph

 

[LoopyLou]

agree with dryaquaman. You are flashing and not hanging up.

 

[MitelInMyBlood]

Also agreed. The client is doing a two-fisted hangup, depressing the hookswitch with one hand, then handing up with the other. As the finger is pulled away just before the handset is replaced, a switchook flash is (inadvertently) occurring.

This is a very-very common complaint/report and in every case I've been involved in, the cause is always 2-fisted hangup.


Original MUG/NAMU Charter Member

 

[pea123]

I'm familiar with the scenario that you all refer to but i'm sure this is not what is occurring.
Hanging a call by properly replacing the handset in a manner that does not cause a flash (with your free hand behind your back) still makes the phone to ring.
Could there be anything else that we are missing out?

 

[LoopyLou]

Why are you using calibrated for the flash type? Thought that was only for a particular type of ONS card. Try changing it to normal and then change the low flash timer to 500.