An extension key on multiple phones

[SympCP]

Greetings,

I'm new to Avaya after working several years on Meridian systems.

My question is the following:
I need to create a hotline for a call centre that would ring close to 30 sets simultaneously. If an agent answers and another call comes in, then the other 29 sets would ring, etc...

In the Nortel world, I use an MCR key to do this.

Any suggestions?

Thanks,
Danny

 

[amriddle01]

That would be a group, in Manager go to groups and create a new one, add the users and set it to collective ringing, then point the Incoming number to that group

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

You may wish to turn voicemail off for that group also.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[Bas1234]

And give it a new number...

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[amriddle01]

That would fall under the requirements to "create a new one" clever pants

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[Bas1234]

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________