Amex holding port open

[RDSKC]

Most of our customers use broadband internet for EDC, but rely on dial-up for Amex transactions to save on fees...

One customer has a problem with the modem/port remaining open after the transaction completes. It seems to operate fine, in that all transactions are approved, however we can hear activity/beeps etc over the pc speaker...

Is there a reason EDC would keep the port open? Is there a setting to change this? disabling the speaker won't work, because there is a different number for settlement, so the we would still have to reset the modem/port at night....

 

[Shift4SMS]

This sounds like a simple modem configuration issue to me but I could be mistaken. I don't know which software you are using but if it has any modem trace capabilities, take a look at the disconnect sequence -- if there is one. Back in our modem days, I remeber that we had to configure our software to send the AT command "~~~+++~~~ATH0^M" and toggle the DTR signal. Most modems disconnected fine with the AT command alone, while others required DTR to be dropped.

What software are you using? I understand the AMEX cost issue but I have not ever seen anyone mix broadband with dial-up to accomplish this; I've seen splitting when both processors are dial-up, but not the two mixed. There may be better alternatives.

Steve Sommers
Shift4 Corporation --

http://www.shift4.com

Creators of $$$ ON THE NET(tm) payment processing services

 

[DTSMAN]

You said you can hear activity over the pc speaker? Are you using an internal modem? If so switch to an external usrobotics (serial). We do not have any issues with them and if the modem locks up or locks the port, then all you have to do is turn the modem off and on instead of the PC. EDC has a default dial string for these built in.

Bo

Kentucky phone support-
"Mash the Kentrol key and hit scape."

 

[RDSKC]

Ahhhhh.... Now we have an answer, they are in the process of setting up E-card, (new to me) and it isn't set up completely. It beeps periodically and if we bring up the little icon in the task bar, it has errors... The owner said "oh yes, that's about the time it started"...

Thank you for your help though! The settlement issue turned out to be a mis-understanding between techs, same customer, different store...

Rich