AMC Licensing 1

[TrunkMan]

How can I check if I have the correct part numbers assigned in the AMC ? Currently trying to license an entmananger server, but is failing, I suspect that it may be an incorrect license applied in the AMC. Within the licensekey file it states "not entitled to version". Trying to license 6.0/9.0 for MCD 4.0 sp3(phonebook managed by opsman). New install and not an upgrade.

 

[boycey9]

We have always had problems with ops man licensing failing and the advise from Mitel was always to do a manual license, have you tried this?.

 

[TrunkMan]

yep! my server has no internet access.

 

[boycey9]

Below is a copy of a working record

Application type: Mitel Enterprise Manager
Application role: Production mode system
Software Assurance: Active
Active products: 1 x Enterprise Manager With Ops Manager Standard.
1 x Enterprise Manager: Voice Quality Upgrade
1 x Enterprise Manager Upgrade: 5 Node Licenses.
1 x Embedded Ops Manager Standard to Enhanced Upgrade.
1 x Enterprise Manager Upgrade: 4.0 Entitlement Baseline

Options Summary: Option Value
Enterprise Manager Nodes 7
Ops Manager System Level Enhanced
Voice Quality API: Read Enabled
Voice Quality Display Enabled


Software version: Software Version
Enterprise Manager Enterprise Manager 6.0
Enterprise Manager - Ops Manager Enterprise Manager 6.0
Enterprise Manager - Voice Quality Manager Enterprise Manager 6.0


Hardware Id: xxxxxxxxxxxx
License properties: Feature
Online synchronisation capability YES
Offline synchronisation capability YES
Offline license download capability NO

 

[boycey9]

This record was upgraded but here are the part numbers applied to it

54002133 Enterprise Manager: Voice Quality Upgrade
54002883 Enterprise Manager Upgrade: 4.0 Entitlement Baseline
54001242 Enterprise Manager Upgrade: 5 Node Licenses.
54001750 Embedded Ops Manager Standard to Enhanced Upgrade.

 

[TrunkMan]

This is what I have been given for a new install(no upgrade)

1 x Enterprise Manager Base Software
1 x Enterprise Manager: Crystal Report Upgrade
1 x Enterprise Manager: Voice Quality Upgrade
1 x Ops Manager Standard Upgrade.
1 x Enterprise Manager Upgrade: 10 Node Licenses.
1 x Embedded Ops Manager Standard to Enhanced Upgrade

Is this correct ?

 

[TrunkMan]

I seem to be missing :

54002883 Enterprise Manager Upgrade: 4.0 Entitlement Baseline


Both of your app records have this and I have checked other sites which also have this as well. Could this be why I am having these issues ?

Thanks for your help boycey9!