Alternatives to Agent Banner - Wallboard?

[chippowell]

My call center supervisor is not happy with the Symposium agent banner as a method of alerting agents to the fact that calls are queuing (we try not to let calls queue at all, but answer every call with a live agent). The agent banner lives on the agent’s PC, and the unfortunate fact is they rarely turn it on. What solutions have any of you folks come up with in this respect? Is a wallboard and SymonView the way to go? Ugh, I hate to get into something like that. Thanks for your input.

 

[Milesprower]

With the falling price of flat screens and the real time graphic display capabilities of Web Client or Contact Center Manager Administrator (CCMA), many of our customers are just taking a cheap PC to drive a display on the flat panel.

No need for a separate Symon server and the flat panel TVs are cost effective compared to a wallboard display.

 

[DancingDave]

I agree with Milesprower.

We ditched Symon (bespoke hardware, upgrade costs, support costs, configuring stats could only be done by a few IT staff, training costs etc. etc.) for plasma screens a couple of years ago.

The business create their own displays using webclient and manage this themselves. It's low maintenance for us and reliable service for them.

DD