Alternate Attendant

[bkeahl]

Our switchboard operator has multiple duties in the office and will sometimes be away from her desk. To ensure the phone gets answered we wanted a second phone in the office to ring when someone calls in - but to go to the general mailbox if the 2nd person doesn't answer.

I tried setting the 2nd person's phone to show and ring the first several lines - which works to pick up the call. However, if he doesn't answer then it goes into his voicemail and not the general mailbox.

Any ideas on how to make the 2nd phone ring on incoming calls but redirect the general mailbox if no answer. This person needs their own mailbox so I can' take their personal mailbox away.

Thanks,
Brian

 

[senk1s]

- program answer DN of extn A on extn B
- increase the number of rings on extn B (shd be > extn A)

 

[Deweyhumbolt]

In other words put the recpt. ext# as an Answer DN on the extra telephone. Then move the rings back on CFNA on the extra telephone to be at least one more than the Recpt. CFNA.

And make the incoming lines on the extra telephone be Appear Only.

 

[jerryreeve]

without changing the ring/no answer on the second phone you can accomplish your goal by putting the calls back to the attendent as you started with then assign the second phone as the primeset for the trunks with a delay of 1 or 2 on the DRT to prime. this will get the call to the second phone and will let the attendent phone forward to voicemail ahead of the second phone (assuming the ring/no answer is the same for both phones).

----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com

 

[bkeahl]

I had already had the lines set to appear&ring on the 2nd phone and, from another thread that was referencing some other issue caught on to the # of rings before voicemail. So I changed that and it did the trick.

I've tried both of the other offered variations, just out of curiosity, and they work equally well .

Thanks to all!

 

[RikRodgers]

Yes, Nortel programming can really be a maze to get through, but the complexity sometimes offers plenty of different ways to do the same thing.

 

[MarvO1]

Rik said it. Plenty of ways. I use Hunt Groups as another method to do the same thing. Different strokes ......


MarvO said it