We're running Aloha QS 14.1.14 with two terminals. Currently, whenever a payment is applied on terminal 1, the Aloha freezes (completely unresponsive) and I keep getting "Ack not yet received; Resending" over and over again.
I've already have this at two sites and have tickets open with NCR and they just forwarded it to our local office. I'm curious if anyone ever ran into this sort of issue and knows of a solution.
Partial Log prior to freeze:
[pre]Jun 20, 11:23:24.769378, [3880], [DEBUG], [Touch], "Tender,10079 [Active win:Tender, 000302F6],"8",(656,476)"
Jun 20, 11:23:30.052680, [3880], [DEBUG], [Touch], "Tender,10048 [Active win:Tender, 000302F6],"OK",(776,597)"
Jun 20, 11:23:30.094682, [3880], [INFO], [], "Dialog Tender [197366] destroyed"
Jun 20, 11:23:30.165686, [3880], [INFO], [], "GetMarkerProfile() - Out of bound index specified 1"
Jun 20, 11:23:30.321695, [3880], [INFO], [], "Dialog Message [262902] created"
Jun 20, 11:23:30.321695, [3880], [INFO], [], "Message Dialog [262902] Text Change Due: $0.01...."
Jun 20, 11:23:30.363698, [3880], [WARNING], [AlohaNet], "Ack not yet received; Resending (3675511234) from (1) to (2) size(484)"
Jun 20, 11:23:32.164801, [3880], [WARNING], [AlohaNet], "Ack not yet received; Resending (3675511234) from (1) to (2) size(484)"[/pre]
Full Debout file from Terminal #1 -
I've already have this at two sites and have tickets open with NCR and they just forwarded it to our local office. I'm curious if anyone ever ran into this sort of issue and knows of a solution.
Partial Log prior to freeze:
[pre]Jun 20, 11:23:24.769378, [3880], [DEBUG], [Touch], "Tender,10079 [Active win:Tender, 000302F6],"8",(656,476)"
Jun 20, 11:23:30.052680, [3880], [DEBUG], [Touch], "Tender,10048 [Active win:Tender, 000302F6],"OK",(776,597)"
Jun 20, 11:23:30.094682, [3880], [INFO], [], "Dialog Tender [197366] destroyed"
Jun 20, 11:23:30.165686, [3880], [INFO], [], "GetMarkerProfile() - Out of bound index specified 1"
Jun 20, 11:23:30.321695, [3880], [INFO], [], "Dialog Message [262902] created"
Jun 20, 11:23:30.321695, [3880], [INFO], [], "Message Dialog [262902] Text Change Due: $0.01...."
Jun 20, 11:23:30.363698, [3880], [WARNING], [AlohaNet], "Ack not yet received; Resending (3675511234) from (1) to (2) size(484)"
Jun 20, 11:23:32.164801, [3880], [WARNING], [AlohaNet], "Ack not yet received; Resending (3675511234) from (1) to (2) size(484)"[/pre]
Full Debout file from Terminal #1 -