ALOHA will not show cash tips in sales report

[stefanaruba]

Hello everybody,

My problem is that Aloha will not show the cash tips in the sales reports. It does show the charge tips, but not cash tips.

I want to know the total cash and charge tips so I can divide them over my employees.

Is there any way to set it up in Aloha so that it distributes the cash and charge tips over all employees (20% of total tips to kitchen and 80% of total tips to wait staff) based on the number of hours worked in a week/day. !!Not as a percentage of sales, like the tipshare feature!!


Version 6.7.36

Thanks for your help!

 

[TJFman]

There is no way for Aloha to calculate a cash tip. The system relies on the server to "claim" the correct amount in cash and can only use that amount. At least this was the last I knew. If they found a way for the system to calculate a cash tip, that would be cool...unless you get people who don't tip.

 

[Knectech]

You will need to set up the system to have employees declare their cash tips at checkout as well as configure it to do tip distribution globally.

 

[stefanaruba]

Thanks for the help so far.

We usually (before ALOHA) wrote down how much was tipped everyday of the week (charge and cash), and take the total every Monday and divide amongst everybody based on hours worked, with 20% going to kitchen staff, and 80% going to servers.

Whenever I close a check we enter the amount of (cash or charge) tips in the ALOHA system, what "happens" to this number in the ALOHA system? If it doesn't track the cash tips then why am I entering them into the system?

Knectech, how do I set it up to distribute tips globally, and is this possible with cash tips if they are declared?

What does "declaring" tips actually mean?

Thank you!

 

[RosemarysBaby]

A bit off topic but having gone through a U.S. Department of Labor audit last year, you have to be extremely careful of taking any tip outs away from servers. USDL will go back 3 years and make you pay every penny back to every server. Exception, if your kitchen staff is directly involved in serving the customer in some way such as a hibachi type set up.

 

[stefanaruba]

I am not in the U.S., we have our own laws here. In any case, every penny does go to the employees, I just don't want to have to do it manually every Monday. I do see that the employee cash tips are recorded under under Reports>employees>Tip Income.
At least I can see the total amount of tips there for the week. No way of distributing it yet though.