Aloha settling a credit card payment as cash

[AustinVenture]

Our system mistakenly settled a credit card payment as cash last night and we were unable to correct it and lost the credit card payment information for a very hefty ticket item. It seemingly completely voided the credit authorization. Any ideas or suggestions?

 

[AlohaRoss]

run audit report for non cash trans. You will find full card number and exp date

AlohaRoss

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[AustinVenture]

AlohaRoss, thank you so much. We ran an audit both for the non cash and cash transactions and this check came up in the cash transactions. This was a large table, so an auto grat was applied. Separate checks were given, all but 1 were credit cards. The cash check was settled as exact change, the others had their cards swiped. I received chits for each card run, including this one and when I settled each of these checks, I hit close, as the auto grat checks do not have to be adjusted, just closed to settle. So utterly confused and hoping not to have to call the customer back in to re-pay.