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Aloha Reboot. Debug info attached.

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stevejfrank

stevejfrank

Programmer
Feb 6, 2007
19
US
I have a customer running Aloha 6.1.1 and am having FOH reboot issues at various times. It seems like there is an issue in the iber.exe file and order.cpp. Nothing out of the ordinary was happening on the FOH terminals at reboot, but I did turn on Debug info and have the following. Any help and or direction would be greatly appreciated.

Regards,
Steve

Apr 20, 19:31:38, [1840], [INFO],,"//====================================================="
Apr 20, 19:31:38, [1840], [INFO],,"Exception code: C0000005 ACCESS_VIOLATION"
Apr 20, 19:31:38, [1840], [INFO],,"Fault address: 00451087 01:00050087 C:\Aloha\BIN\iber.exe"
Apr 20, 19:31:38, [1840], [INFO],,"Registers:"
Apr 20, 19:31:38, [1840], [INFO],,"EAX:00000000 EBX:00000000 ECX:00000000 EDX:00000000 ESI:004548E0 EDI:0012F2AC"
Apr 20, 19:31:38, [1840], [INFO],,"CS:EIP:001B:00451087"
Apr 20, 19:31:38, [1840], [INFO],,"SS:ESP:0023:0012EE44 EBP:0012F2F0"
Apr 20, 19:31:38, [1840], [INFO],,"DS:0023 ES:0023 FS:003B GS:0000"
Apr 20, 19:31:38, [1840], [INFO],,"Flags:00010246"
Apr 20, 19:31:38, [1840], [INFO],,"version 6.1.1.419 "
Apr 20, 19:31:38, [1840], [INFO],,"Operating system is Windows XP (BuildNumber 2600, Platform 2, Version 5.1, Service Pack 2)"
Apr 20, 19:31:38, [1840], [INFO],,"Call stack:"
Apr 20, 19:31:38, [1840], [INFO],,"Address Frame Logical addr Module"
Apr 20, 19:31:38, [1840], [INFO],,"00451087 0012F2F0 0001:00050087 C:\Aloha\BIN\iber.exe"
Apr 20, 19:31:38, [1840], [INFO],,"0045528A 0012F7F0 0001:0005428A C:\Aloha\BIN\iber.exe"
Apr 20, 19:31:38, [1840], [INFO],,"77D48709 0012F81C 0001:00007709 C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D54CA6 0012F888 0001:00013CA6 C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D54AF2 0012F8D0 0001:00013AF2 C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D575BF 0012F8EC 0001:000165BF C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D48709 0012F918 0001:00007709 C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D487EB 0012F980 0001:000077EB C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D4C00E 0012F9B0 0001:0000B00E C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D4E366 0012F9D0 0001:0000D366 C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"00874F04 0012FA44 0001:00473F04 C:\Aloha\BIN\iber.exe"
Apr 20, 19:31:38, [1840], [INFO],,"77D48709 0012FA70 0001:00007709 C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D487EB 0012FAD8 0001:000077EB C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D4B743 0012FB14 0001:0000A743 C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D4B7AB 0012FB34 0001:0000A7AB C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D7FC9D 0012FB4C 0001:0003EC9D C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D76530 0012FB68 0001:00035530 C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D58386 0012FBEC 0001:00017386 C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D5887A 0012FC0C 0001:0001787A C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D48709 0012FC38 0001:00007709 C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D487EB 0012FCA0 0001:000077EB C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D4C00E 0012FCD0 0001:0000B00E C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D4E366 0012FCF0 0001:0000D366 C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"0078C9DD 0012FD0C 0001:0038B9DD C:\Aloha\BIN\iber.exe"
Apr 20, 19:31:38, [1840], [INFO],,"77D48709 0012FD38 0001:00007709 C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D487EB 0012FDA0 0001:000077EB C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D489A5 0012FE00 0001:000079A5 C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"77D4BCCC 0012FE10 0001:0000ACCC C:\WINDOWS\system32\USER32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"005B2D21 0012FE68 0001:001B1D21 C:\Aloha\BIN\iber.exe"
Apr 20, 19:31:38, [1840], [INFO],,"005B34D9 0012FE88 0001:001B24D9 C:\Aloha\BIN\iber.exe"
Apr 20, 19:31:38, [1840], [INFO],,"008794E4 0012FFC0 0001:004784E4 C:\Aloha\BIN\iber.exe"
Apr 20, 19:31:38, [1840], [INFO],,"7C816D4F 0012FFF0 0001:00015D4F C:\WINDOWS\system32\kernel32.dll"
Apr 20, 19:31:38, [1840], [INFO],,"Begin looping through registered threads..."
Apr 20, 19:31:38, [1840], [INFO],,"End looping through registered threads."
Apr 20, 19:31:38, [1840], [INFO],,""
Apr 20, 19:31:38, [1840], [INFO],,"Z:\Aloha\DATA\TRANS.LOG is already closed. File handle is 0."

Apr 19, 20:44:59, [2020], [SEVERE],,"Fatal error: Error Code 1038: @ Line 3917 in Order.cpp"
Apr 19, 20:45:01, [2020], [STATUS],,"Exiting program 1..."
Apr 19, 20:45:01, [2020], [INFO],,"Releasing InterceptAlohaPrinting handler"
Apr 19, 20:45:01, [2020], [STATUS],,"Exiting program 2..."
Apr 19, 20:45:01, [2020], [STATUS],,"Exiting program 3..."
Apr 19, 20:45:01, [2020], [INFO],,"Main directory - C:\Aloha\EGICACHE"
Apr 19, 20:45:01, [2020], [INFO],,"EGI Scheme C:\Aloha\EGICACHE\default - 0 "
Apr 19, 20:45:01, [2020], [INFO],,"g_ReferencedEGIBitmapsKeys has 206 items"
Apr 19, 20:45:02, [2020], [INFO],," GetObject failed!"
Apr 19, 20:45:02, [2020], [INFO],," GetObject failed!"
Apr 19, 20:45:02, [2020], [INFO],," GetObject failed!"
Apr 19, 20:45:02, [2020], [INFO],," GetObject failed!"
Apr 19, 20:45:02, [2020], [INFO],," GetObject failed!"
Apr 19, 20:45:02, [2020], [INFO],," GetObject failed!"
Apr 19, 20:45:02, [2020], [INFO],," GetObject failed!"
Apr 19, 20:45:03, [2020], [INFO],," GetObject failed!"
Apr 19, 20:45:03, [2020], [INFO],," GetObject failed!"
Apr 19, 20:45:04, [2020], [INFO],,"EGI bitmap file created successfully!"
Apr 19, 20:45:04, [2020], [INFO],,"net shutdown!"
Apr 19, 20:45:04, [2020], [INFO],,"HANGUP succeeded"
Apr 19, 20:45:04, [2020], [INFO],,"Canceling datagrams..."
Apr 19, 20:45:04, [2020], [INFO],,"Canceling datagrams second time..."
Apr 19, 20:45:04, [2020], [INFO],,"Dropping names..."
Apr 19, 20:45:11, [2020], [INFO],,"Net shutdown complete"
Apr 19, 20:45:20, [2020], [STATUS],,"Exiting program 4..."
Apr 19, 20:45:20, [2020], [INFO],,"Waiting for IBM 4695 touch-screen drivers to exit."
Apr 19, 20:45:21, [2020], [INFO],,"IBM 4695 touch-screen drivers have exited."
Apr 19, 20:45:21, [2020], [INFO],,"Operating system is Windows XP (BuildNumber 2600, Platform 2, Version 5.1, Service Pack 2)"
Apr 19, 20:45:21, [2020], [INFO],,"Exiting WindowsNT..."
 
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