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Aloha POS "Exiting due to Unhandled Exception"

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LPTG

Technical User
Feb 16, 2017
3
US
I made a change on an item on the BOH and when I updated the FOH both terminals would keep restarting after this message "Exiting due to Unhandled Exception" so I renamed the trans.log and created a new trans.log file on the BOH and on both terminals and all was ok. My issue is how to fix the old trans.log where part of the days transactions are. I keep reading about the fixlog.exe and how to repair but I have look all over the BOH computers and can't seem to find that fixlog file to rapair the trans.log, is there a way for me to download this fixlog.exe or how can I repair my damaged trans.log file if I do not have the fixlog app? in the BOH this is the info on the About [Local Aloha POS Version 14.1.19] and [Aloha Manager Version 17.12.0.358]
 
The reason you have a corrupt trans.log is you simple.
The item you changed had already been used. When you say change, do you mean deleted, or perhaps changed sales category?
here is how to run fixlog but it may not repair the way you want it to. Important, DO NOT delete anything, only rename

1. copy dated folder from day before to new folder. Call it 20180317A (this way the database will be the way it was before you changed items)
2. del the current trans.log file
3. Copy the renamed trans.log to this file
4. Rename it back to tran.log
5. From a dos prompt get yourself to the 20180317a folder and run the following %iberdir%\aloha\bin\grind.exe /fixlog trans.log
6. Now rename trans.log to trans.txt do this by typing rename trans.log trans.txt
7. Rename fixed.log to trans.log
8. from run command type %iberdir%\aloha\bin\grind.exe /date 20180317a

if it grinds successful you will have a fixed trans.log if it does not grind, then there is little more you can do.

AlohaRoss
An Aloha POS 3rd Party support Solution company.
reddit : rossabout
 
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