What's up Guys? I am a consultant working with a client thats having trouble with high speed CC transactions. Although all of the PCs on the network have internet(DSL), the high speed credit cards randomly "fail to initialize" during the night. In an effort to remedy the problem I installed a PCI ethernet card and replaced the Cat-5 between the Netgear switch and the file server but no dice.
Sometimes restarting the file server will temporarily fix the problem, but it doesnt last long. Also occasionally the CC will go through on one terminal while simulataneously "failing to initialize" on another.
I called the local distributor/tech support (Texas Cash Register) and they said, "it's your internet connection", and suggested that I install a 56k modem as a backup, which I did. However, that still doesn't fix the problem.
Also, is there a default password for the EDC that will allow me to access the "modem" settings? I asked the aloha tech but he basically refused to give me the password to a system that i bought from them.
Can anyone help me?
Sometimes restarting the file server will temporarily fix the problem, but it doesnt last long. Also occasionally the CC will go through on one terminal while simulataneously "failing to initialize" on another.
I called the local distributor/tech support (Texas Cash Register) and they said, "it's your internet connection", and suggested that I install a 56k modem as a backup, which I did. However, that still doesn't fix the problem.
Also, is there a default password for the EDC that will allow me to access the "modem" settings? I asked the aloha tech but he basically refused to give me the password to a system that i bought from them.
Can anyone help me?