Hello, am looking for help reconfiguring an Aloha system that came along with a recent bar acquisition. Managed to get things up and running successfully for the opening, however we are having a number of issues I can't seem to resolve - would appreciate any assistance. Apologies for the semi-long list, I'm a MICROS guy new to working with Aloha.
1. When bartenders run "Fast Cash" transactions, the system shouldn't require them to name tabs, and it should automatically open the cash drawer at transaction's end.
2. Is it possible for bar tabs to be displayed in alphabetical order as opposed to the order in which they were created?
3. Finalized/closed check copies that print have signature lines on them - I'd like to remove these to make it apparent that this is the "finalized" check
4. When credit card receipts print for signature, the terminal spits out 4 identical receipts. I only want 2, and I'd like them to be labeled "Merchant Copy" and "Customer Copy"
5. How can I add a button allowing employees to reprint credit card signature slips? Right now we can only reprint the itemized receipt.
6. We use auto gratuities on table service - am having trouble with drunk customers who can't do math on their credit receipts. Currently, it prints this section in the following order: "Subtotal, Auto Gratuity, Additional Gratuity (Blank Line), Total". I'd like to move "Auto Gratuity" above the Subtotal and add it in to that number so that guests only have to add 2 numbers together, not 3.
7. Manager settings seem to be screwed up...if a manager accesses a table, it locks the server out of the table and a manager then has to initiate a transfer back to that server - obviously this shouldn't be happening. Additionally, the manager can't access the floorplan for some reason - when a manager logs in at a terminal, he gets a four button screen with the options "Reports", "Financial", "Employee", "System" - how do I give them this access?
8. Reporting seems off - my controller is complaining that when running a sales report, the Cash Deposit number doesn't equal the Total Cash Tendered minus Tips...I can get an example and scan in with notations if that would help.
Thanks again in advance...
David
1. When bartenders run "Fast Cash" transactions, the system shouldn't require them to name tabs, and it should automatically open the cash drawer at transaction's end.
2. Is it possible for bar tabs to be displayed in alphabetical order as opposed to the order in which they were created?
3. Finalized/closed check copies that print have signature lines on them - I'd like to remove these to make it apparent that this is the "finalized" check
4. When credit card receipts print for signature, the terminal spits out 4 identical receipts. I only want 2, and I'd like them to be labeled "Merchant Copy" and "Customer Copy"
5. How can I add a button allowing employees to reprint credit card signature slips? Right now we can only reprint the itemized receipt.
6. We use auto gratuities on table service - am having trouble with drunk customers who can't do math on their credit receipts. Currently, it prints this section in the following order: "Subtotal, Auto Gratuity, Additional Gratuity (Blank Line), Total". I'd like to move "Auto Gratuity" above the Subtotal and add it in to that number so that guests only have to add 2 numbers together, not 3.
7. Manager settings seem to be screwed up...if a manager accesses a table, it locks the server out of the table and a manager then has to initiate a transfer back to that server - obviously this shouldn't be happening. Additionally, the manager can't access the floorplan for some reason - when a manager logs in at a terminal, he gets a four button screen with the options "Reports", "Financial", "Employee", "System" - how do I give them this access?
8. Reporting seems off - my controller is complaining that when running a sales report, the Cash Deposit number doesn't equal the Total Cash Tendered minus Tips...I can get an example and scan in with notations if that would help.
Thanks again in advance...
David