Aloha Make Fileserver password?

[DeJay]

Hi everyone. I got a call when the server went down and when they tried to make fileserver on the master term it asked for a password. I guess I haven't ever tested the make fileserver function and didn't know it required a password. The manager password and superuser passwords don't work. What am I missing?
Thanks in advance.

 

[renokp]

Hey Dejay-


On the bottom left and bottom right hand corners, there should be numbers

ie: bottom left: 394

bottom right 121

all you need to do is add the 2 nubers together. In this case it would be

394
+ 121
________

515

so the password would be 515. The numbers in the corners should be different everytime you make a new file server so it will not always be the same.

good luck

 

[alohaakamai3]

I know you're trying to help Dejay, that's what this forum is about, but you want to be careful about who you tell that to. We've had more than a few sites where employees found about this, and periodically put it into redundant mode without knowing that it really meant there was a serious problem. No one else knew about it, didn't call for tech support, etc--until there was huge problem with credit cards or the sales info.

Consider this: Employee puts the system into redundant mode, credit cards are spooling, no money going to the bank for days, etc. You get the picture.

If you're seeing this message, there is a problem. Use it with caution, Deejay.

 

[RadAlohaQE]

yes, Make Fileserver is a short term solution until you find the cause of the larger issue, i.e. FOH terminals not communicating with the fileserver for some reason. We use this to allow the FOH business to continue while you step back into the office and figure out what is going on, that is one of the key points of Aloha, redundancy, but even with that said, train managers and employees to call for support when they see the Make Fileserver message, support should work them thru this part then help figure out the bigger issue, then run Fileserver Recovery and alohaakamai3 is dead on about this.

As a cautionary note, try to get the system out of redundancy as quick as possible.

 

[alohaakamai3]

Thanks for backing me up on that, Rad. I didn't want to come off as arrogant or against the exchange of information. This is just one of those features that--dare I say it--works almost TOO well.

Sometimes, in the interest of getting the client up and running, it's tempting just to tell them how to put into redundant mode. But, we learned the hard way with more than one client. It's usually not as earth-shattering a losing (or delaying) credit card info, but it can be annoying and frustrating for the client.

Consider the servers position-the network cable comes unplugged on one computer on a busy Friday night, and they want to get a check for the customer. They are greeted with a MAKE FILESERVER button, and happen to know how to "fix it." They can either go get a manager, make the customer wait, take a chance on ruining their tip, etc. Or, they can enter make that single the computer the filserver, and be done with it. That is, until they try to get their order from another terminal (or any order after that, or run check out, etc). Then all hell breaks loose.

It's sort of like the Super User Login on the back of house. Occassionally, I've been lazy and just told clients how to do. And on some occassions, they have gotten themselves into trouble with it soon after. Sometimes a little bit of knowledge can be bad thing!

 

[DeJay]

Thanks renokp for the info. I haven't needed to use the mf mode in almost 3 years supporting this restaurant it was just one of those things that has been stuck in my mind ever since I got a support call several months ago and was having trouble talking the manager thru some things to get the network back up. Like alohaakamai3 said, it was a busy friday night and I couldn't get there right away. I told her to hit the MF button (might be a pun there!) and then she said it needed a password. Long story short, I was able to talk her thru some things and got it back up. It's just been in the back of my mind ever since.
Thanks for the help.