ALOHA KDS refresh/reboot every 5 min

[Dekleined]

Hey Everyone~

Ran into a snag today after agreeing to the update yesterday. Here is my system info:

Aloha Manager 17.2.0.2911 Aloha 6.7.67 3 POS terminals, 2 KDS terminals

Every 5 minutes almost like clock work the KDS terminals will perform, what seems to be, a re-establishing database/connection. The original command window executing the KDS system seems to have on change, only the AK (KDS) application reloads startup (determining master terminal, etc).

Here is the debout info that seems to be pertaining to it, but i don't know what to do to correct this transfer issue. System works fine, just the reboot every 5 mins or so.

2017-04-24 18:30:38 1 2000 ERROR: Fatal transfer error. Attempting to reconnect to server.

2017-04-24 18:30:38 1 0 Connecting to ftp2.alohaenterprise.com, port 21 (#9)

2017-04-24 18:30:38 1 6 220 DFW01-VIMP105

2017-04-24 18:30:38 1 2000 I SAID: PASS XXXXXXXXXXXXX

2017-04-24 18:30:38 1 2000 ERROR: Server said: 530 User cannot log in.

2017-04-24 18:30:39 1 2000 ERROR: Fatal transfer error. Attempting to reconnect to server.

2017-04-24 18:30:39 1 0 Connecting to ftp2.alohaenterprise.com, port 21 (#10)

2017-04-24 18:30:39 1 6 220 DFW01-EIMP130

2017-04-24 18:30:39 1 2000 I SAID: PASS XXXXXXXXXXXX

2017-04-24 18:30:39 1 2000 ERROR: Server said: 530 User cannot log in.

2017-04-24 18:30:40 1 4052 Network failure detected

2017-04-24 18:30:40 1 3007 Connection failure. Terminating event.

2017-04-24 18:30:40 1 3016 ERROR: Event failed. Rescheduling for 4/24/2017 6:35:40 PM.

2017-04-24 18:30:40 1 4005 20

2017-04-24 18:30:40 1 0 Resetting for next poll event.

thank you! Jeremy

PS I removed the pass in case that was sensitive

 

[MenulinkMan]

What you posted is actually from Aloha Enterprise / Insight polling. If you are looking for Aloha Kitchen files, back out of your aloha directory and instead look for a folder named Aloha Kitchen or AKV. That is where you will find all the logs and such.

 

[AlohaRoss]

What became of this issue. I have place now doing the exact same thing. Every 5 minutes all video boards shut down and restart. I have attached the debout for the video. Aloha Manager ver 17, pos 6.7.72. Where would the Command to "Received Restart message" be coming from and how to stop it

AlohaRoss

http://www.needaholahelp.com

An Aloha POS 3rd Party support Solution company.
PM me on Reddit

 

[Lucas Graham]

AlohaRoss,

Which version of POS are you running?

 

[AlohaRoss]

[highlight #FCE94F] Aloha Manager ver 17, pos 6.7.72[/highlight]

AlohaRoss

http://www.needaholahelp.com

An Aloha POS 3rd Party support Solution company.
reddit : rossabout

 

[MenulinkMan]

I know previously NCR had port conflicts with their systems, and if you ran old school Site Agent and Aloha Kitchen at the same time, they would fight since they both used 9090(I think). I'm wondering if you have conflicting software, and one is taking over the functions.

Can you get everything up in redundancy working fine?

 

[Lucas Graham]

I don't know if you have the AKTroubleshooting guide so here it is. AKTroubleshooting There is a section in there just for this. I would also check your windows firewall and make sure that AK is allowed to pass. If these don't fix your issue, let me know as I have some more things that may work.