Aloha HASP and Windows 7

[posrescue]

Aloha version 5.3.15
Fileserver replaced with new machine running windows 7. HASP deivers Sentinel 6.63.1.43776
The system ran great for a few days. Then CTLSVR would not start and showed that it times out after 21 seconds trying to locate the security key. I uninstalled then reinstalled the HASP drivers. rebooted and it ran fine. Now the same thing is happening but reinstalling the HASP drivers is not working. Any thoughts on this? Is there a different version of the Sentinel drivers that I should be using?

CTLSVR: Started CtlServiceThread... version 5.3.15.112
Oct 22, 10:04:32 CTLSVR 5.3.15.112 is running on workstation ALOHABOH
Oct 22, 10:04:32 CTLSVR: IBERDIR is C:\Aloha
Oct 22, 10:04:32 Operating system is unknown or unsupported. (BuildNumber 7601, Platform 2, Version 6.1, Service Pack 1)
Oct 22, 10:04:32 Hasp driver: Version 4.95, AutoDetect=Y, HaspLptPort=NULL
Oct 22, 10:04:32 LoadIberStrings() - Loaded version 5.3.15.0, IBERSTR.DLL
Oct 22, 10:04:32 TIMEZONE=INTL - using time zone information from the BOH computer
Oct 22, 10:04:32 TIMEZONE: operating system time zone settings match values in TIMEZONE.INI
Oct 22, 10:04:32 CTLSVR: Is NOT running in SQLMODE.
Oct 22, 10:04:32 CTLSVR: bRobust = TRUE
Oct 22, 10:04:32 Failed to open C:\Aloha\SQL\SQL.INI
Oct 22, 10:04:54 CTLSVR: Waited 21 seconds for HASP driver to make security key available.
Oct 22, 10:04:54 CTLSVR: Security key not found.
Oct 22, 10:04:54 CTLSVR: Start background processing...
Oct 22, 10:04:54
Oct 22, 10:04:54 CTLSVR: CtlServiceThread Terminated.

 

[MenulinkMan]

Have you disabled USB Selective Suspend?

http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

 

[posrescue]

Thanks for the reply. Selective suspend is already disabled.

 

[MenulinkMan]

The last time I saw this issue, and it wasn't USB Select Suspend, it had to do with the motherboard drivers/BIOS. Our reseller used a 3rd party box as a server (they didn't like NCR's offerings) that had some sort of Gigabyte motherboard in it. I would have constant issues where the entire USB subsystem would quit responding - so the KB and Mouse went down as well. It would take a full reboot for it to come back up. Occasionally we had to swap USB ports the HASP key was in for it to work again. Once we flashed the bios and replaced the drivers, it seemed stable.

 

[AlohaRoss]

Is it a usb or LPT hasp? I have different drivers, for each? reach out to me directly and I can share link with drivers I use.

AlohaRoss

http://www.needaholahelp.com

3rd Party support

 

[posrescue]

This one is a USB HASP. Will reach out to you next week. Thanks.

 

[posrescue]

AlohaRoss, I looked and can't find your email address. I am still in need of both USB and LPT HASP drivers that will work well with Windows 7. Thanks.

 

[AlohaRoss]

not allowed to post emails here. Call me, phone number on website below

AlohaRoss

http://www.needaholahelp.com

3rd Party support