Hello all!
We have loyalty software that is integrated with Aloha if the site has the Aloha connect license and interface keys installed. We just installed at an 8 terminal location and on only one of the terms you get an error when you try to push any of our buttons:“ErrCOM_SomeoneAlreadyLoggedIn”. This terminal has a cash drawer so I thought something with that may of caused the issue but another terminal has one as well and it works fine there. I looked in the FOH COM Interface document that Aloha provided and only found this paragraph talking about the error and only when using the FOH COM Tester: 7. Press the “refresh” button in this “Log In” group box again. Note the text output to the “Error Msg:” field…it should now say “ErrCOM_SomeoneAlreadyLoggedIn”. This means you can NOT log that person into the terminal because someone is already logged into the terminal!
How can I find out who is logged in? Has anyone else run in to this issue before? I've reset the terminal a couple of times now and still get the error. Please let me know if you need more info.
We have loyalty software that is integrated with Aloha if the site has the Aloha connect license and interface keys installed. We just installed at an 8 terminal location and on only one of the terms you get an error when you try to push any of our buttons:“ErrCOM_SomeoneAlreadyLoggedIn”. This terminal has a cash drawer so I thought something with that may of caused the issue but another terminal has one as well and it works fine there. I looked in the FOH COM Interface document that Aloha provided and only found this paragraph talking about the error and only when using the FOH COM Tester: 7. Press the “refresh” button in this “Log In” group box again. Note the text output to the “Error Msg:” field…it should now say “ErrCOM_SomeoneAlreadyLoggedIn”. This means you can NOT log that person into the terminal because someone is already logged into the terminal!
How can I find out who is logged in? Has anyone else run in to this issue before? I've reset the terminal a couple of times now and still get the error. Please let me know if you need more info.