Aloha EDC Settlement Failed Batch

[ziggy221]

Running EDC 15.1.19.0 - After selecting settle , my most current batches always settle ok, however 2 dates come up as Failed, these are dates way in the past on days I had issues finding fileserver. After checking with merchant processor, all transactions were correct and did in fact settle, its just that EDC is telling me otherwise. Can someone share the right path and file location and file maybe so I can copy a .stl file from somewhere to tell the system its fine. Just need to know where to find the right location to do this and what file. Is it in the dated file in aloha or is it in a separate path within aloha edc's program files.

Thanks in advance.

 

[AlohaRoss]

Here is the trick for this
You need to find your EDC Production folder,
Then look in there for the corresponding processor folder. ie visanet or ces
Close edc and stop edc service
look in the folder for any old *.txn files and delete them.
Then restart edc service and edc. You should no longer have messages about failed batches

AlohaRoss

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