Aloha CtlSvr has been diconnected

[GMJeremy]

Hello everyone!

Here is the full story:

A manager attempted to install an HP printer on the aloha BOH server and froze the PC. They hard reset... after hard resetting on Saturday @ 7pm they made term5 our fileserver putting Aloha in redundancy. After AlohaSvr came back, we could not recover fileserver and got the error "CtlSvr has been disconnected. Try to reconnect?" EDCsvr is running wonderfully! Credit cards are processing online as well, even with FOH in redundancy.

After reading up on this issue, I have tried a few things. CtlSvr will not remain started as a service. The error in event viewer doesn't provide any details:
"
The CtlSvr service terminated unexpectedly. It has done this 10 time(s).
System
- Provider
[ Name] Service Control Manager
[ EventSourceName] Service Control Manager

- EventID 7034

[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000

- TimeCreated
[ SystemTime] 2014-05-25T18:32:16.204579700Z
EventRecordID 92825
Correlation
- Execution
[ ProcessID] 760
[ ThreadID] 3560
Channel System
Computer AlohaBOH

Security
- EventData

param1 CtlSvr
param2 10
"
I have unregistered, restarted, and reregistered all services using the files given in Bootdrv.

I am unable to check lanacfg as we are using a 64-bit server.

I have exhausted my research and now look to you for some help. Anything would be appreciated! Thank you in advance!

Here is the debout:

May 25, 11:57:20, [5308], [STATUS],,"AlohaMgr starting... version 6.7.20.2468 "
May 25, 11:57:20, [5308], [INFO],," MODE SETTINGS"
May 25, 11:57:20, [5308], [INFO],,"***** Version: 6.7.20.2468 "
May 25, 11:57:20, [5932], [INFO],,"In AlohaSec/LoadSecurityData, AFTER reading data files"
May 25, 11:57:20, [5932], [INFO],,"CBOHSecurity::SecuritySetup() - nonSQLMode - successful return."
May 25, 11:57:20, [5308], [INFO],,"Unable to read ESP.EXE version string for file - C:\BootDrv\Aloha\Backoffice\Schedule\ESP.EXE"
May 25, 11:57:20, [5308], [INFO],,"LoadIberStrings() - Loaded version 6.7.20.0, C:\BootDrv\Aloha\bin\IBERSTR.DLL"
May 25, 11:57:20, [5308], [INFO],,"***** Workstation: ALOHABOH"
May 25, 11:57:20, [5308], [INFO],,"***** TableService Only"
May 25, 11:57:20, [5308], [INFO],,"***** Site Id: 1"
May 25, 11:57:20, [5308], [INFO],,"*****Start of WORK in InitInstance"
May 25, 11:57:22, [5308], [INFO],,"*****Before AlohaMgr create"
May 25, 11:57:23, [5308], [INFO],,"*****Before AlohaMgr RequestCtlSvr"
May 25, 11:57:23, [5308], [INFO],,"CAlohaMgrApp::RequestCtlSvr() called..."
May 25, 11:57:23, [5308], [INFO],,"WaitForCtlSvrStartupComplete()..."
May 25, 11:57:23, [3592], [INFO],,"ACtlSvrConnect: (thread) - Begin Run()"
May 25, 11:57:24, [3592], [INFO],,"ACtlSvrConnect: (ICtlSvrCom::AreYouAlive failed (0x2))"
May 25, 11:57:24, [3592], [INFO],,"ACtlSvrConnect: Connection to CtlSvr lost. Prompting for reconnect..."
May 25, 12:22:31, [3592], [INFO],,"ACtlSvrConnect: Starting CtlSvr..."
May 25, 12:22:32, [3592], [INFO],,"ACtlSvrConnect: StartCtlService Failed (ICtlSvrCom::AreYouAlive failed (0x2))"
May 25, 12:22:32, [3592], [INFO],,"ACtlSvrConnect: Failed to reconnect to CtlSvr."

 

[GMJeremy]

Update,

Aloha EDC is now not processing cards. FOH is completely stand alone. Not sure what changed from yesterday to today.

 

[dauphin2]

Is this the debout.txt or debout.svr? Is the HASP key lit up?

 

[GMJeremy]

I'm unsure which it is... it opened in notepad? I'm sorry

The key is lit up ya

Thank you for your reply

 

[AlohaRoss]

https://www.dropbox.com/s/ckwrx6p5mtnk6on/lanacfg.exe

try this lanacfg file. When you run command you need to run as administrator

the lanacfg command is

lanacfg showlanapaths

AlohaRoss

http://www.needalohahelp.com

 

[dauphin2]

IF the LANA doesn't fix it, try posting the debout.svr file

 

[coorsman]

It probably reset the IP address on the nic card for aloha.


Cheers,
Coorsman