We have Aloha 6.1 quick service. the way it was setup as following:
Took the customers order.
Hit for here or to go button.
That brought a key board screen to enter name. Hit OK.
Followed by the cash or credit payment which printed the receipt and opened the drawer.
Since we no longer need to enter the name. We deleted the key board screen. Now it goes from the For here or to go to the cash credit screen. which works fine. The receipt prints but the cash drawer does not open.
This happened for both cash drawer we have.
The cash drawers are connected to the printers.
Thank you for any help.
Took the customers order.
Hit for here or to go button.
That brought a key board screen to enter name. Hit OK.
Followed by the cash or credit payment which printed the receipt and opened the drawer.
Since we no longer need to enter the name. We deleted the key board screen. Now it goes from the For here or to go to the cash credit screen. which works fine. The receipt prints but the cash drawer does not open.
This happened for both cash drawer we have.
The cash drawers are connected to the printers.
Thank you for any help.