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Aloha 7.6.38 EDC 14.1.20 failing Visanet EDC batch thru SSL

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thohac

thohac

Technical User
Mar 26, 2014
4
US
The batch is failing since 8/18/17 this is the error message in DEBOUT.EDC
Aloha 7.6.38 EDC 14.1.20
Anyone encountered this before?

Aug 24, 13:37:49.467, [8 - SSLManager], [Debug],,"** VisanetSSL2Client::TimedConnect OK. Connected IP is 208.224.248.192"
Aug 24, 13:37:49.467, [8 - SSLManager], [Debug],,"Sending message"
Aug 24, 13:37:49.467, [8 - SSLManager], [Information],,"|: VisanetSSLSocket::SendBatchHeader"
Aug 24, 13:37:49.475, [8 - SSLManager], [Error],,"Net::ReceiveException: Unexpected character '1' found instead of '|'"
Aug 24, 13:37:49.475, [8 - SSLManager], [Error],,"Unexpected character '1' found instead of '|'"
Aug 24, 13:37:49.522, [8 - SSLManager], [Notice],,"** VisanetSSL2Client::DisposeConnection - Connection closed ssl2.vitalps.net:5003"


Here is the full batch log

Aug 24, 13:37:35.279, [0 - ], [Notice],,"ALOHABOH","User 336 has run Functions | Settle Batch"
Aug 24, 13:37:35.283, [0 - ], [Debug],,"GetProcessors - Reading processor info from C:\ALOHAEDC\\Edc.ini."
Aug 24, 13:37:35.283, [0 - ], [Debug],,"GetProcessors - Read 1 processors."
Aug 24, 13:37:35.294, [0 - ], [Debug],,"GetProcessors - Reading processor info from C:\ALOHAEDC\\Edc.ini."
Aug 24, 13:37:35.294, [0 - ], [Debug],,"GetProcessors - Read 1 processors."
Aug 24, 13:37:44.850, [0 - ], [Notice],,"ALOHABOH","Select Processor","User 336 has selected VisaNet to settle batch for the date(s) <20170819,ALL>"
Aug 24, 13:37:49.124, [0 - ], [Notice],,"ALOHABOH","Confirm","User 336 has settled batch for processor VisaNet"
Aug 24, 13:37:49.124, [0 - ], [Notice],,"Settle batch: 1"
Aug 24, 13:37:49.139, [0 - ], [Debug],,"SubmitTxn() called."
Aug 24, 13:37:49.139, [0 - ], [Information],,"WARNING: Generating new date and time fields."
Aug 24, 13:37:49.139, [0 - ], [Debug],,"SubmitTxn() called. Waiting for a response..."
Aug 24, 13:37:49.139, [0 - ], [Debug],," parms offline status = "
Aug 24, 13:37:49.237, [6 - RequestManager], [Notice],,"File creation time is shown as 08/24/17 13:37:49"
Aug 24, 13:37:49.237, [6 - RequestManager], [Notice],,"RequestManager::processRequestFile: FOUND: C:\ALOHAPOS\Aloha\EDC\10000000.REQ, size = 195"
Aug 24, 13:37:49.237, [6 - RequestManager], [Notice],,"RequestManager::processRequestFile: --1 about to process .req file: C:\ALOHAPOS\Aloha\EDC\10000000.REQ"
Aug 24, 13:37:49.241, [6 - RequestManager], [Debug],,"TransactionsBase::StoreTxn Added: 10000000 Next: 10000000"
Aug 24, 13:37:49.241, [6 - RequestManager], [Notice],,"RequestManager::processTxnFile: --2 txn stored. (renamed to HLD)"
Aug 24, 13:37:49.241, [6 - RequestManager], [Notice],,"RequestManager::processTxnFile: --3 .req file processed."
Aug 24, 13:37:49.284, [8 - SSLManager], [Debug],,"CEngine::processNextStoredTxn() - START 10000000"
Aug 24, 13:37:49.284, [8 - SSLManager], [Debug],,"<queue>"
Aug 24, 13:37:49.284, [8 - SSLManager], [Debug],,"</queue>"
Aug 24, 13:37:49.284, [8 - SSLManager], [Debug],,"CEngine::processStoredTxn() FileNumber = 10000000 - begin."
Aug 24, 13:37:49.284, [8 - SSLManager], [Notice],,"Transactions::preProcessTxn() begin"
Aug 24, 13:37:49.284, [8 - SSLManager], [Notice],,"CEngine::processStoredTxn() - after 'PreProcessTxn(*parms)"
Aug 24, 13:37:49.284, [8 - SSLManager], [Notice],,"Transactions::processTxn: VISANET[1]"
Aug 24, 13:37:49.284, [8 - SSLManager], [Notice],,"CEngine::performSettlementMain() - "
Aug 24, 13:37:49.284, [8 - SSLManager], [Notice],,"CEngine::performSettlement - begin"
Aug 24, 13:37:49.284, [8 - SSLManager], [Debug],,"|: Visanet::Engine::performSettlementViaSSL()"
Aug 24, 13:37:49.284, [8 - SSLManager], [Debug],,"Preparing message"
Aug 24, 13:37:49.284, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchHeader()"
Aug 24, 13:37:49.284, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchParameters()"
Aug 24, 13:37:49.284, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.284, [8 - SSLManager], [Notice],,"======TxnIndex: 0"
Aug 24, 13:37:49.284, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.284, [8 - SSLManager], [Notice],,"======TxnIndex: 1"
Aug 24, 13:37:49.284, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.284, [8 - SSLManager], [Notice],,"======TxnIndex: 2"
Aug 24, 13:37:49.288, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.288, [8 - SSLManager], [Notice],,"======TxnIndex: 3"
Aug 24, 13:37:49.288, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.288, [8 - SSLManager], [Notice],,"======TxnIndex: 4"
Aug 24, 13:37:49.288, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.288, [8 - SSLManager], [Notice],,"======TxnIndex: 5"
Aug 24, 13:37:49.288, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.288, [8 - SSLManager], [Notice],,"======TxnIndex: 6"
Aug 24, 13:37:49.288, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.288, [8 - SSLManager], [Notice],,"======TxnIndex: 7"
Aug 24, 13:37:49.288, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.288, [8 - SSLManager], [Notice],,"======TxnIndex: 8"
Aug 24, 13:37:49.288, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.288, [8 - SSLManager], [Notice],,"======TxnIndex: 9"
Aug 24, 13:37:49.288, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.288, [8 - SSLManager], [Notice],,"======TxnIndex: 10"
Aug 24, 13:37:49.288, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.288, [8 - SSLManager], [Notice],,"======TxnIndex: 11"
Aug 24, 13:37:49.288, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.288, [8 - SSLManager], [Notice],,"======TxnIndex: 12"
Aug 24, 13:37:49.288, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.288, [8 - SSLManager], [Notice],,"======TxnIndex: 13"
Aug 24, 13:37:49.288, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.288, [8 - SSLManager], [Notice],,"======TxnIndex: 14"
Aug 24, 13:37:49.288, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.288, [8 - SSLManager], [Notice],,"======TxnIndex: 15"
Aug 24, 13:37:49.291, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.291, [8 - SSLManager], [Notice],,"======TxnIndex: 16"
Aug 24, 13:37:49.291, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.291, [8 - SSLManager], [Notice],,"======TxnIndex: 17"
Aug 24, 13:37:49.291, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.291, [8 - SSLManager], [Notice],,"======TxnIndex: 18"
Aug 24, 13:37:49.291, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.291, [8 - SSLManager], [Notice],,"======TxnIndex: 19"
Aug 24, 13:37:49.291, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.291, [8 - SSLManager], [Notice],,"======TxnIndex: 20"
Aug 24, 13:37:49.291, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.291, [8 - SSLManager], [Notice],,"======TxnIndex: 21"
Aug 24, 13:37:49.291, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.291, [8 - SSLManager], [Notice],,"======TxnIndex: 22"
Aug 24, 13:37:49.291, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.291, [8 - SSLManager], [Notice],,"======TxnIndex: 23"
Aug 24, 13:37:49.295, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.295, [8 - SSLManager], [Notice],,"======TxnIndex: 24"
Aug 24, 13:37:49.295, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.295, [8 - SSLManager], [Notice],,"======TxnIndex: 25"
Aug 24, 13:37:49.295, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.295, [8 - SSLManager], [Notice],,"======TxnIndex: 26"
Aug 24, 13:37:49.295, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.295, [8 - SSLManager], [Notice],,"======TxnIndex: 27"
Aug 24, 13:37:49.295, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.295, [8 - SSLManager], [Notice],,"======TxnIndex: 28"
Aug 24, 13:37:49.295, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.295, [8 - SSLManager], [Notice],,"======TxnIndex: 29"
Aug 24, 13:37:49.295, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.295, [8 - SSLManager], [Notice],,"======TxnIndex: 30"
Aug 24, 13:37:49.295, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.295, [8 - SSLManager], [Notice],,"======TxnIndex: 31"
Aug 24, 13:37:49.295, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.295, [8 - SSLManager], [Notice],,"======TxnIndex: 32"
Aug 24, 13:37:49.295, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.295, [8 - SSLManager], [Notice],,"======TxnIndex: 33"
Aug 24, 13:37:49.295, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.295, [8 - SSLManager], [Notice],,"======TxnIndex: 34"
Aug 24, 13:37:49.299, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.299, [8 - SSLManager], [Notice],,"======TxnIndex: 35"
Aug 24, 13:37:49.299, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.299, [8 - SSLManager], [Notice],,"======TxnIndex: 36"
Aug 24, 13:37:49.299, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.299, [8 - SSLManager], [Notice],,"======TxnIndex: 37"
Aug 24, 13:37:49.299, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.299, [8 - SSLManager], [Notice],,"======TxnIndex: 38"
Aug 24, 13:37:49.299, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchDetail()"
Aug 24, 13:37:49.299, [8 - SSLManager], [Notice],,"======TxnIndex: 39"
Aug 24, 13:37:49.299, [8 - SSLManager], [Debug],,"|: Visanet::Engine::BuildBatchTrailer()"
Aug 24, 13:37:49.299, [8 - SSLManager], [Debug],,"|: Visanet::Engine::performSettlementViaRawSSL()"
Aug 24, 13:37:49.299, [8 - SSLManager], [Debug],,"** VisanetSSL2Client TimedConnect connecting to ssl2.vitalps.net:5003 (timeout 200) DNS lookup IP: 208.224.248.192"
Aug 24, 13:37:49.467, [8 - SSLManager], [Debug],,"** VisanetSSL2Client::TimedConnect OK. Connected IP is 208.224.248.192"
Aug 24, 13:37:49.467, [8 - SSLManager], [Debug],,"Sending message"
Aug 24, 13:37:49.467, [8 - SSLManager], [Information],,"|: VisanetSSLSocket::SendBatchHeader"
Aug 24, 13:37:49.475, [8 - SSLManager], [Error],,"Net::ReceiveException: Unexpected character '1' found instead of '|'"
Aug 24, 13:37:49.475, [8 - SSLManager], [Error],,"Unexpected character '1' found instead of '|'"
Aug 24, 13:37:49.522, [8 - SSLManager], [Notice],,"** VisanetSSL2Client::DisposeConnection - Connection closed ssl2.vitalps.net:5003
 
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Check your edc.ini for what host you are using.
If you are using TSYS make sure you have the following info

WaitForSSLResponseMessageTimeout=75
SSL_RETRY=3
IPHost=ssl2.vitalps.net
IPport=5003

if Heartland
use this

IPHost=sslprod.secureexchange.net
IPport=22342
WaitForSSLResponseMessageTimeout=75
SSL_RETRY=3

do not use
HOST=ssl1.tsysacquiring.net
Port=443
WaitForSSLResponseMessageTimeout=75
SSL_RETRY=3

Aso make sure you have use SSL2 and SSL3 enabled in internet explorer options
visa_cixpxq.png

This is from a Win10 machine.

Lastly call your processor and ask what they have for last batch info


AlohaRoss
An Aloha POS 3rd Party support Solution company.
reddit : rossabout
 
Upvote 0 Downvote
It was a bad transaction. After deleting the corrupted txn, the batch went through just fine.
Unfortunately that was a very misleading error message that made it sound like a connection issue
 
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