Aloha 6.2 - "Not a valid check number. Please re-enter check or table number"

[LeBourreau]

I just put in a used Aloha system at one of my clients. It runs 6.2. All was looking good, but now, perhaps twice a week they receive the error message "not a valid check number. please re-enter check or table number" when trying to work with open tabs or tables. This occurs whether they are trying to close it or even just add something to a tab. We've found that transferring the tab to a different user will temporarily alleviate the issue but then it comes back after one or two changes to the tabs. I've found that doing a refresh data from BOH fixes the problem until it occurs again. Any ideas? Has anyone had the issue in the past? Any advice is much appreciated; while I've been doing IT support for 15 years, I'm a newbie at Aloha.

THANKS!
Ben

 

[AlohaRoss]

Since you have a used system there is always the risk of errors in the database.
Close Aloha manager
open the newdata folder and delete all the *.CDX and *.tdx files
Then open Aloha manager again. Aloha will create all new cdx, tdx files and in doing so will reindex your system.
See if this solves your issue.

Ross
www.needalohahelp.com

 

[LeBourreau]

AlohaRoss,

Thanks! I'll give that a shot and let you know how it goes. Thank you for taking your time to help me out, it is very appreciated. Cheers!