Aloha 6.1.19 Update? 2

[11chowder11]

Having huge problems with credit cards and I was told that there is an update that fixes this. We currently are running 6.1.19 and I was wondering if anyone out there might have an .iso for the last 6.1.x update. I was thrown into helping out with this project and no one has any manuals or CD media and if you have digital manuals for this version I would greatly appreciate it.

 

[wwernau]

You need to upgrade to 6.4 or higher. Older versions of Aloha are no longer PCI DSS Compliant and leave you at risk of having your credit card information stolen.

Walter

http://www.qossconsulting.com

 

[11chowder11]

Thanks...I'll have to inform the owner of the compliance issue. It's a long drawn out story, but apparently the owner bought the restaurant from a place in Florida...moved it up to New York and called to get an update (this was 5 months ago). They said he they told him they could not give him the update right away as they needed to transfer the serial to him (which to my understanding as long as he bought the equipment with the business...it should be okay.
Anyways, he has had issues with credit cards going through and being accepted even though they were rejected and/or credit cards getting backed up and then all going through at once. From my understanding, he is going to get all new equipment, but is not sure what to do as he is so fed up with Aloha and their lack of help...that he is looking into moving to a different POS system like Micros. He is opening 3 more restaurants in the area and I would think Aloha would be a bit more attentive to his needs, but hey...I'm just a computer tech helping out.

Thanks for your guidance...I'll inform him of this...

 

[coorsman]

Please give a full descrIption of your problem. I can help you.

Cheers,
Coorsman

 

[11chowder11]

Thanks coorsman...bare with me here cause I'm still learning this POS system. From my understanding they are using Aloha TableService 6.1.19 and times they have issues with credit cards being accepted, but they actually never went through to the credit card company for authorization and the card should have been declined.

The owner called an Aloha rep, I don't know who, but they said there is an update to 6.1.19 that fixes this issue. I haven't the slightest why he has waited 5 months...but he did. From what I'm being told, it's getting much worse. I was hoping to avoid calling Aloha to get the update as from my understanding...they are not very easy to deal with.

I'm not on site right now, but if you need some kind of logs from the file server...I'll be there tonight to help them out again..just let me know where to find the info you need on the and I'll post it

 

[coorsman]

Ok, thats a better understanding of the problem. Here is a link to the Aloha upgrade to 6.1.30. You must do it after EOD - run a force End of Day after they close then run this update.

I don't have internet on my computer later today and will download this to you via dropbox.




Cheers,
Coorsman

 

[coorsman]

http://dl.dropbox.com/u/6284020/AlohaUpdate_AlohaPOS_Anyto6_1_31.exe

Cheers,
Coorsman

 

[coorsman]

Give it about 30 min to upload to drop box before trying to download.


Cheers,
Coorsman

 

[11chowder11]

Thank you very much! I'm hoping this solves their issues until they can buy newer software.

I did see that you recommended Squirrel Systems POS system in a post to some one. I checked out the software and Thank you for that as well cause it seems like a great product.

 

[coorsman]

Yea, I had it when I had a restaurant and many restaurants I managed, very stable, very manager friendly, live system (no refreshing)- a little more costly but you get what you pay for. But now they have Squirrel in a Box - a 1-3 terminal system you can add features as your business grows.
Very nice.


Cheers,
Coorsman