sanfranqsr
IS-IT--Management
Hi All -
I have three systems running QS 5.2.x and one running 6.1.17.
On my 6.1.17 I have had the same problem twice now (randomly no explanation).
When the checkout begins both drawer totals are visible. One of the cashiers highlights their drawer to do a check out and nothing more. As soon as the drawer is highlighted the amount in the drawer disappears and nothing more can be done with that drawer. No cash in/ cash out, no delete checkout. Reprint checkout is available but there is no checkout to be reprinted.
Couldn't do anything from the manager end either. Can't delete the check out and start over. No useful info in the Debouts on FOH or BOH.
One interesting note, when the manager swipes in the manager can see the other drawers total but no total on the drawer they just swiped in to so they can't even cash that drawer out, opposite drawer is visible on both terms.
Odd problem that creates a fair amount of confusion, but only happens rarely. Is this an issue with this release or some odd config problem?
Thanks for the help!
I have three systems running QS 5.2.x and one running 6.1.17.
On my 6.1.17 I have had the same problem twice now (randomly no explanation).
When the checkout begins both drawer totals are visible. One of the cashiers highlights their drawer to do a check out and nothing more. As soon as the drawer is highlighted the amount in the drawer disappears and nothing more can be done with that drawer. No cash in/ cash out, no delete checkout. Reprint checkout is available but there is no checkout to be reprinted.
Couldn't do anything from the manager end either. Can't delete the check out and start over. No useful info in the Debouts on FOH or BOH.
One interesting note, when the manager swipes in the manager can see the other drawers total but no total on the drawer they just swiped in to so they can't even cash that drawer out, opposite drawer is visible on both terms.
Odd problem that creates a fair amount of confusion, but only happens rarely. Is this an issue with this release or some odd config problem?
Thanks for the help!