Aloha 5.3.17 , Batch Settle Problem

[Shatner]

Upon settling batch, one restaurant I assist with is getting the following error:

"Rejected batch - header record field 18, error E"

This has apparently been occurring for 3 days, so there are a couple of hundred transactions now for which the batch has not closed. The CC processing company (LynkSystems) says the problem is on our end.. which it well may be. They see all the transactions.. but say we need to close the batch. Of course we can't due to the above error.

Anybody have any pointers for me ? 'Header Record Field 18' -- does that mean it's blowing up on 'transaction number 18', or on some actual header record on the 18th field of record X ? Is there a way to split this batch into chunks or....

Any help is appreciated.

 

[bigblok403]

It's probably a bad Card/TXN file. In theory, 18 means the 18th card down when you look at Voids in EDC. I usually pull out all the TXN's from the EDC folder, and put back several at a time. For instance, I'll leave TXN00001 - TXN00025 in the folder and try to settle these 25. If they pass, I'll put more back in and continue settling, if it fails, I'll pull some out to narrow down the bad card(s).