I'm using 11.1 with One-X Portal installed however we've never utilised it.
Our configuration of IP Office has many hunt groups with different users needing to be enabled/disabled from these every few days as an SLA changes.
Our users have 96xx deskphones and if it were one or two groups, or an all groups or nothing, I'd add buttons for the users phones. However there are more like 15 groups.
I am under the impression giving team leaders access to IP Office Manager would give them too broad permissions beyond this scope.
My testing today of One-X Portal appears to work fine to allow a user to enable/disable themselves from groups.
Rolling out access to One-X Portal will likely have pushback from all of management who despite having access to realtime information of the groups and scheduled reports (via Chronicall) won't like users being able to add/drop themselves at will.
Am I missing a simple solution to my issue or is my next potential solution seeing whether the developer API will allow me to do this so I can write a simple app for our management?
Our configuration of IP Office has many hunt groups with different users needing to be enabled/disabled from these every few days as an SLA changes.
Our users have 96xx deskphones and if it were one or two groups, or an all groups or nothing, I'd add buttons for the users phones. However there are more like 15 groups.
I am under the impression giving team leaders access to IP Office Manager would give them too broad permissions beyond this scope.
My testing today of One-X Portal appears to work fine to allow a user to enable/disable themselves from groups.
Rolling out access to One-X Portal will likely have pushback from all of management who despite having access to realtime information of the groups and scheduled reports (via Chronicall) won't like users being able to add/drop themselves at will.
Am I missing a simple solution to my issue or is my next potential solution seeing whether the developer API will allow me to do this so I can write a simple app for our management?
