All skillset agenets were just logged out

[adminkirk]

Hi all,

I'm looking for some assistance in explaining why all of my skillsets' agents were logged out. Within Call Pilot Manager I saw this in the log:
??2010-12-02T15:50:38.124 [INFO ] {STLog} (0) - PmRemoveCallFromPortTable: Error1 rc=8193(0x2001)
2010-12-02T15:53:03.010 [INFO ] {STLog} (0) - cc2ss_UpdateAllAgentsBusyFlag: Skillset not found rc=5(0x5)
2010-12-02T15:53:03.491 [INFO ] {STLog} (0) - cc2ss_UpdateAllAgentsBusyFlag: Skillset not found rc=5(0x5)
2010-12-02T15:53:10.091 [INFO ] {STLog} (0) - cc2ss_UpdateAllAgentsBusyFlag: Skillset not found rc=5(0x5)
2010-12-02T15:53:11.796 [INFO ] {STLog} (0) - cc2ss_UpdateAllAgentsBusyFlag: Skillset not found rc=5(0x5)
2010-12-02T16:07:25.784 [INFO ] {STLog} (0) - Opened STLOG.OUT for module nvm.dll (STLog)
2010-12-02T16:07:25.785 [INFO ] {STLog} (0) - -------------- CallPilot BOOTED ------------
2010-12-02T16:07:25.785 [INFO ] {STLog} (0) - Shutting down renegade children: , smtpsrv (PID = 21997), rc = 0, imapdnet (PID = 21998), rc = 0, ldapsrv (PID = 21995), rc = 0, wuivoice (PID = 21996), rc = 0
2010-12-02T16:07:25.785 [INFO ] {STLog} (0) - art: NCClients Terminated Prior to Startup... rc=1(0x1)
2010-12-02T16:07:25.785 [INFO ] {STLog} (0) - KSU model 6, version 75, variation 130, DN Length 4
2010-12-02T16:07:25.786 [INFO ] {STLog} (0) - Access version: Voice CTI 4.1 33.02.1 NVM version: 41.02.59.22
2010-12-02T16:07:25.786 [INFO ] {STLog} (0) - Call Center Baseline: CallCenter_41.02.58.16_04_09_2008
2010-12-02T16:07:25.900 [INFO ] {STLog} (0) - Sys: Ports = 6, Min voice = 6, Min fax = 2
2010-12-02T16:07:25.900 [INFO ] {STLog} (0) - App: Ports = 6, Min voice = 6, Min fax = 2

Does this tell anyone anything or is there another log that could provide better answers?

Thanks!

 

[pkellow]

Looks to me that "-------------- CallPilot BOOTED ------------". Check alarms, you'll see if it was just voicemail that went down. Also in bcm monitor you'll see last reboot time, check this isnt coinciding with agents logging out, which means the entire bcm went down.