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All outgoing call say they are going to the same city on PBX

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rstoll

Technical User
Apr 13, 2009
34
US
No mater what number is dialed Local, 800 or long distance The CDR says the call went to Conersville , IN My Tech says that it getts that info from AT&T AT&T says that the pbx gives me that info. Where do I need to go to find out what is going on
 
The PBX does not know what STATE and CITY, just AreaCode and Telephone number. Who is the CDR Software Company.

OLD ROLMEN WORKING ON NORTELS AND AVAYA
 
I'd guess that the CDR software has not been configured with the route access codes.
Does your outgoing route access code (ACOD) contain 765?
 
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