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All outgoing call say they are going to the same city on PBX

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rstoll

rstoll

Technical User
Apr 13, 2009
34
US
No mater what number is dialed Local, 800 or long distance The CDR says the call went to Conersville , IN My Tech says that it getts that info from AT&T AT&T says that the pbx gives me that info. Where do I need to go to find out what is going on
 
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The PBX does not know what STATE and CITY, just AreaCode and Telephone number. Who is the CDR Software Company.

OLD ROLMEN WORKING ON NORTELS AND AVAYA
 
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I'd guess that the CDR software has not been configured with the route access codes.
Does your outgoing route access code (ACOD) contain 765?
 
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