All kinds of errors....

[TheFanatic]

So my company uses a Cisco VPN Client that was created for us. Generally it works fine. I don't use it because after I installed it my boot up time tripled. I removed it and use the built in VPN Client in XP and have never had a problem. Most of the rest of the company uses the Cisco Client.

The head of sales is having problems getting in via VPN. I uninstall the client, reinstall and it works fine until I reboot. Then the machine jumps to a physical memory dump blue screen. After I am forced to reboot and then I try to use the Cisco Client and I get:

Warning 201: The necessary VPN sub-system is not available. You cannot connect to the remote VPN server.

Followed immediately by this error:

Error 5: No hostname exists for the connection entry. Unable to make VPN connection.

If I uninstall the Cisco Client and reinstall it then it will work again until I reboot in which case I get the memory dump again and then I get errors 201 and 5 again.


Since that had me totally stumped I decided to sidestep the whole Cisco client and just use the standard Microsoft VPN Client which I've never had a problem with. That doesn't work either. I get an error 619: A connection to the remote computer could not be established.....

I've tried using his credentials and my own. Neither works. I can ping the VPN server but I can't seem to connect to it.

I am totally stumped on this issue. It seems like the Cisco Client, when it bails, wipes my ability to connect to the VPN server no matter which client I use on that particular laptop. Any ideas?

 

[TheFanatic]

OK, so I fixed. I uninstalled it a couple of times to no avail but then I found some thread talking about this same error message and they suggested uninstalling in Safe Mode. I did that and reinstalled. It seems to be working just fine. I hope that the user can keep it up and running for a few weeks before he hands me another trashed laptop (this is his 3rd laptop in 5 months)...