All IVR/Voicemail licenses are in use and arrive a newcall

[gapelbaum]

Hi,

The scenario:

Incoming call are routed to the IVR (Voice mail pro with some port licenses)

All licensed Voice-mail pro resources are in use by incoming calls (IVR) or people listening his voicemail messages.

The event:

One new incoming call arrive, then (I believe) the call is drooped because at this moment there are not free IVR ports.
This behaviour is not good.

I Want:

To have the possibility to send the new call to on extension(the operator), in this overflow condition.

The question:

It is possible ?
Why ?
There are any configuration to don`t drop (hang) the new call ?


Thanks for any help

 

[sizbut]

2.0 has a Fallback Extension option on Incoming Call Routes. ?Does this not work with calls routed to a voicemail server when all voice server channels are busy.