ALGO 4900 USB ATA Adapter Setup/Requirements? 2

[81Cadmin]

I looking for someone who has had any experience with the ALGO 4900 USB ATA Adapter. For those not familar with the product it allows you run analog devices from an IP softphone. I purchased one for testing but have not been able to find any instructions (NTP, Algo or otherwise) that identifies the setup for the PBX, Signalling Server or Softphone.

I have connected to the softphone PC and I am able to dial out from an analog device. The call however fails to negotiate with several modems/fax machines and the call eventually gets declined by the destination. Whether it's actually sending out Analog signalling I'm not sure.

Has anyone had any experience with this device?

Product Details...

http://www.algosolutions.com/products/usbATA/Algo 4900 USB ATA.pdf

 

[gwebster]

There is no configuration of the ATA on the PBX or Signaling Server. It is configured at the Softphone itself through the Sound Devices settings. If you are able to dial out from the ATA through the 2050 then it is configured OK. You need to be using G711 for the codec or will run into issues with negotiation.

 

[81Cadmin]

I am aware of the G711 requirements; and the assigned zone is using BQ (not BB) so by default should be using the G711 codec (if I am correct?).

I guess it a link quality problem at the moment (latency, jitter, packet loss) so I will try different bandwidth links and do some performance measurements.

Thanks for you help.

 

[ACooperman]

what version of the softphone are you using ? and also have you downloaded the configuration utility and set the adapter up for your specific region ?

 

[81Cadmin]

The softphone version is IP Softphone i2050 2.01.0255

I'm not sure what configuration utility you are referring to.

 

[ACooperman]

If you contact your vendor and ask for the configuration utility for the Algo adapter, you may be able to find one on the internet it gives you the option to configure the Hz of the ring and CLID settings on the adapter itself as well as the options for firmware updates. We have run these adapaters across a VPN on a ADSL connection with no QOS except the softphones own and we have had no latency issues at all. I am using version 2.01.0254 and I have never had a problem, although I have not used these for modems or fax's before. I did not use your specific version of the softphone. Hope this information is of some help.

 

[WebbersasWell]

Hi
I'm also trying to get an ALGO ATA to work, an analogue phone connected received calls correctly, but I cannot dial out using the analogue phone as the softphone does not appear to recognise the digits dialled. However if I raise the line using the analogue phone then dial the digits using the keyboard all is fine. Did you have to change the configuration of the 2050 in any way to get it to recognise dialled digits from the analogue phone?
Thanks

 

[ACooperman]

I had to use the specific version of the softphone mentioned above, i had the same issue until i changed versions. What version are you using ?