Alert for Arcserve IT

[Juanito]

I have a problem wiht Alert on Arcserve IT 6.1. When i try to submit a print from an alert nothing happened on the printer after a job have been executed. I can print a rapport if I execute it directly from the software but when I want to print something with alert nothing happened. Excuse me for my english, I'm french. If you don't understand what I ask, say it to me.

 

[Juanito]

Is there someone using Alert to print reports of backups ? If yes, can you explain me the details of what you do in the software, it's possible I forgot to do something.

 

[EvilOptic]

you need to modify the backup job and go to options, then click on the alert tab and specify the type of alert you have configured in the alert manager. This is in the manual under the alert chapter

 

[Juanito]

Thank you, but the french manual doesn't talk about alert, and I've done all what was said in the help. Is it possible the problem comes from the lan printer ? Nothing appears in the diary about Alert, it's why I thinked I forgot to do something. In the job description the alert's options are writed. The problem appears on all the servers of the Windows NT lan where ARCserve is installed.

 

[msadlier]

Do you have an Exchange Server? I find that an email alert works much better than printing alerts. You can even attach the job log.