I am certified in Alcatel or as we call it Alca-crap. I am certified in Avaya, ShoreTel and Alcatel. Without a doubt Alcatel is the worst pbx known to man. My trainer was from France and the training was quite interesting. The company I use to work for opened an office in Chicago to do Alcatel work. I don't think they lasted a year before closing the doors.
If you know Nortel, you will laugh at the Alcatel system. We would ask our instructor if Alcatel could do simple things and he would always say no.
The training docs appear to be an English translation (sometime literal) of a French training manual, being taught by a guy from Poland...interesting scenario. So far, the OMNI seems interesting.
Good luck with your training. I went to Minnesota for my training. Being stuck in Minne-noplace and having a poor training experience definitely started my Alcatel life on the wrong foot.
We downloaded the theme from Sanford and Son for our ringer. The instructor never got what we were saying about the product. He thought the tune was catchy.
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