Alarm code 4C01 on slot 00?? 1

[CableMonkey]

I have a trunking question about a Merlin Magix 2.0

The users on this system are intermittently getting a busy signal when calling long distance. The long distance pool is an ISDN PRI. It is also the same pool that we receive inbound DID calls on. The 23 channels in this pool should be large enough since there are only 30 people on this system.

When I check the alarm log it says: “pool empty slot 00, port 2 / code 4c01” Does this mean there is a problem with one of my pools? Kind of strange that it doesn’t specify the pool number.

 

[exsmogger]

I can't say what the alarm means, but slot 00 refers to the processor. Perhaps something has corrupted in programming? Brian Cox
J & J Communications

http://www.jandjcommunications.com

brian@jandjcommunications.com

 

[ScoTTeL]

The error code is this:

Pool Empty:
Desc.
The system needed to use a trunk in a pool but no trunks were physically present in the pool, that is, all of the boards were removed from the system.
Action.
Check that the pool has a trunk assigned and the problem persists, replace the boards.

This is what the trouble shooting manual says. Board 00 is the processor which is hoaky!! I am thinking try a board renumber to re-establish configuration to match programming.

Of course back up the programming first, just in case.
Double check your PRI setup. Occassionally strange transients occur when logged in with WinSpm.

Let us know what turns up!

 

[CableMonkey]

Thanks guys. I still havn't figured it out yet.
Every time the users are unable to place a call I get a "invalid sanity Response" in the alarm log and
also "command buffer full". These are both logged for slot 4, which is my PRI. I am starting to think
the problem is with my PRI config. The carrier is
using a dms-100, ESF, B8ZS and "custom". Here is
my PRI, does this look right?

A PRI INFORMATION

A Slot 4 Switch: DMS-100

A Slot 6 Switch: MERLIN-PBX

A System: By line

A BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
A 1 4 CallbyCall By Dial Plan

A Channel ID: 23 22 21 20 19 18 17 16 15 14
A 13 12 11 10 9 8 7 6 5 4
A 3 2 1

A Line PhoneNumber NumberToSend
A 805
A 806
A 807
A 808
A 809
A 810
A 811
A 812
A 813
A 814
A 815
A 816
A 817
A 818
A 819
A 820
A 821
A 822
A 823
A 824
A 825
A 826
A 827

A BchnlGrp #: Slot: TestTelNum: NtwkServ: Incoming Routing:
A 80 6 ElecTandNtwk Route Directly to UDP

A Channel ID: 1 2 3 4 5 6 7 8 9 10
A 11 12 13 14 15 16 17 18 19 20
A 21 22 23

A Line PhoneNumber NumberToSend
A 829
A 830
A 831
A 832
A 833
A 834
A 835
A 836
A PRI INFORMATION


A 837
A 838
A 839
A 840
A 841
A 842
A 843
A 844
A 845
A 846
A 847
A 848
A 849
A 850
A 851

A Network Selection Table

A Entry Number: 0 1 2 3
A Pattern to Match: 101**** 10***

A Special Service Table

A Entry Number: 0 1 2 3 4 5 6 7
A Pattern to Match: 011 010 01 00 0 1
A Operator: none none none none none none none none
A Type of Number: I I I N N N N N
A Digits to Delete: 0 0 0 0 0 0 0 0

A Call-By-Call Service Table

A Entry Number: 0 1 2 3 4
A Pattern 0: 0
A Pattern 1: 1
A Pattern 2: 2
A Pattern 3: 3
A Pattern 4: 4
A Pattern 5: 5
A Pattern 6: 6
A Pattern 7: 7
A Pattern 8: 8
A Pattern 9: 9
A Call Type: BOTH BOTH BOTH BOTH BOTH
A NtwkServ: No Service
A DeleteDigits: 0 0 0 0 0

A Entry Number: 5 6 7 8 9
A Call Type: BOTH BOTH BOTH BOTH BOTH
A NtwkServ:
A DeleteDigits: 0 0 0 0 0

A Dial Plan Routing Table

A Entry Number: 0 1 2 3
A NtwkServ: Any service
A PRI INFORMATION


A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 4 5 6 7
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 8 9 10 11
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:

A Entry Number: 12 13 14 15
A NtwkServ:
A Expected Digits: 0 0 0 0
A Pattern to Match:
A Digits to Delete: 0 0 0 0
A Digits to Add:
---------------------------------------------------------

A DS1 INFORMATION



A DS1 SLOT ATTRIBUTES

A Slot Type Format Supp Signal LineComp
A 4 PRI ESF B8ZS DMI-MOS 1
A 6 PRI ESF B8ZS DMI-MOS 1

A CSU/DSU ATTRIBUTES

A Slot 4
A CSU: Deactivated
A Assigned Channels:
A DSU: Deactivated
A Data Port 1
A Receive Clock: DTE
A Invert Transmit Clock: No
A Invert Receive Clock: No
A Invert Transmit Data: No
A Invert Receive Data: No
A Rate: 56 kbps
A Assigned Channels:
A Data Port 2
A Receive Clock: DTE
A Invert Transmit Clock: No
A Invert Receive Clock: No
A Invert Transmit Data: No
A Invert Receive Data: No
A Rate: 56 kbps
A Assigned Channels:

A Slot 6
A CSU: Deactivated
A Assigned Channels:
A DSU: Deactivated
A Data Port 1
A Receive Clock: DTE
A Invert Transmit Clock: No
A Invert Receive Clock: No
A Invert Transmit Data: No
A Invert Receive Data: No
A Rate: 56 kbps
A Assigned Channels:
A Data Port 2
A Receive Clock: DTE
A Invert Transmit Clock: No
A Invert Receive Clock: No
A Invert Transmit Data: No
A Invert Receive Data: No
A Rate: 56 kbps

 

[samh30]

There's two things you should look at ,first you mentioned that the switch is DMS100 (custom),the protocol should be NI2 not Custom ,you use custom only if you have 5ESS switch.Second I saw that your CSU is not active ,do you have outside CSU if not then you have to activate your internal CSU.

Good Luck.

 

[CableMonkey]

Thanks Samh30. I turned on the CSU which seems to have fixed the minor errors I was getting on the DS1 card, however I am still having the same problem. I checked with the carrier and asked them if their switch was set to NI2. They said they were set to NI1. Will my PRI configuration work with NI1?

 

[samh30]

If the switch is DMS 100 or 250,or 500 it has to be set for NI2 .If its 5ESS then it should be Custom protocol.

Good Luck.

 

[Pepperz]

Check the Error log on the PRI slot. If error times there are consistent with inability to dial out, there's the problem. Also, check ARS table - could there be another pool of lines set up to use that are empty. Invalid sanity checks come from a bad T-1......and sometimes from the people who work with them. TipHelp@charter.net

 

[redphone]

This alarm:
“pool empty slot 00, port 2 / code 4c01
Means that there are no lines programmed in a pool that is programmed on a button on some of your phones, or is in an ARS table, for example a table set for long distance.

Since pools are a feature on your processor the error code will reside on slot zero. The ports refer to which pool. Port 1= pool 70, port 2= pool 890, port 3= pool 891, etc.

I would check the ARS tables, and see if any of them have that empty pool.

 

[CableMonkey]

Thanks redphone, I did not know that. I will check my ARS tables, it sounds like I may have an empty pool somewere.

It turns out that it was just a bad DS1 card (100D) that was causing my initial problem. I replaced it and it is working fine now. Thanks for everyone's help.