ALARM CLASS:CENTRAL:027

[mohammedhassan]

HI ALL

when I check system ( Hipath 4000 V5 )
sta-hista:search;
output is

<START-HISTA:RTYPE=SEARCH;
START-HISTA:RTYPE=SEARCH;
H500: AMO HISTA STARTED
H1: 00001 ERROR MESSAGES FOUND

F2102 E8 N3807 NO ACT A1 IX UNIX MESSAGE 18-09-16 04:21:59
ALARM CLASS:CENTRAL:027
UNIX NAME: UNIX TIME:-------- --:--:-- RESTART COUNT:0
-- :-- :-- :000: -- -- BST:-- FW: --
FORMAT:3A
IX-TASK: START UNIX command from AMO

AMO-HISTA-111 READ HTS HISTORY FILE
START COMPLETED;
<


what is problem?

 

[LoPath]

Translation of the error message:

F2102
IX
UNIX MESSAGE
Type: Service-specific (Format 17)
Short text: Error in UNIX application
Cause: UNIX advisory message
Action: Save error message data and contact your Next level of support.

As far as what that means and what to do.... I can't help you there.



LoPath
Maintain HiPath 4000 V5 & V6, OpenScape Xpert V4, OpenScape Xpressions, OpenScape Contact Center V8, OpenScape Voice V9

 

[donb01]

Typically support will tell you to ignore it unless it keeps happening. Otherwise I would assume you will have to hard restart the system, which isn't a big deal if you have a duplex system, but is a big deal if you have a single processor system, because if it's a larger system it can take 5 minutes or so to come back up to telephony.

Don Bruechert, Voice Comm Analyst II
CareTech Solutions @ Holy Family Memorial
Manitowoc, WI, USA

 

[sbcsu]

Looks like the Unix is not running.
You can try from Comwin
STA-UW7;
and see if you can get logged on.
Or try the Assistant.

ACT-DSSM:A1,1;
EXE-UPDAT:BP,ALL;
EXE-UPDAT:A1,ALL;
RESTART;

Might get it working again.

 

[mohammedhassan]

thank you all

I will try to action these commmands

STA-UW7;

ACT-DSSM:A1,1;
EXE-UPDAT:BP,ALL;
EXE-UPDAT:A1,ALL;
RESTART;

tommorrow morning

thank you again

 

[Moriendi]

If it happened once I would ignore it. Does is happen at the same time every morning?

If the Assistant is running fine (you can browse to it/ping it), I would not worry.

This information message (it's information, not an error) is caused by act-dssm:a1,1,,,yes; to start the unixware, but I don't know why it would run at 4am. Is the time correct on the 4K? You will get that message even if UW is not shutdown, you just have to tell it to start.

Is there anything in reg-cron; ?

You could look in sta-logbk for around that time period. Maybe check scheduled backups but backups don't normally cause that message. I think it's DSSM.