I need help troubleshooting an AIX printing error. I have a server running AIX with an ip of 192.168.1.5 and it needs to print to a STAR TSP700 thermal printer with an ip of 192.168.3.202. I have two more of the same type of STAR printers that work but they are printing to 192.168.1.200 and 192.168.1.201. It seems that I am getting some sort of lag when I try to print to the remote 192.168.3.202 printer as it only prints the first 10 lines of the print que and stops. I have a temporary work around by sending the print que to a windows based pc that has the star printer shared. It works ok that way, but if that computer goes down I no longer can print. The remote location has a T-1 connection point to point and the ping times are 4ms avg. Our tech guy that admins the AIX system states that there must be something wrong with our network (LAG), I don't believe him. All of our other sytems work fine and there doesn't seem to be any noticiable lag. Are there any commands that can be performed in AIX to show stats on connection times (pings etc) that might help isolate the printing issue? Many thanks to anyone that can give me some ideas or places to start.
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AIX Star Thermal Printer Remote Print LAG
- Thread starter POSFCU
- Start date
Are the results from a traceroute consistant, Seen a problem like this where the AIX system seemed to be able to get to a printserver via two routes.
Mike
"A foolproof method for sculpting an elephant: first, get a huge block of marble, then you chip away everything that doesn't look like an elephant."
Mike
"A foolproof method for sculpting an elephant: first, get a huge block of marble, then you chip away everything that doesn't look like an elephant."
- Thread starter
- #4
Khalidaaa and mrn thank you for your responses.
The printer is a Star TSP700
It has its own nic.
The whole "Lag" term is coming from our AIX "guru" (loosing faith fast) that has installed this printer system and made everything work except this printer. We have already troubleshooted the printers as being good. It just seems that these remote printers on the 192.168.3.0 network won't print from the 192.168.1.5 AIX server directly. He says it has to be network lag causing only the first few lines to print. Like my network has some sort of printer que eating demon that eats up the last part of his print que. LOL.
My results from the traceroute are:
Tracing route to 192.168.3.202 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.2
2 4ms 4ms 4ms 192.168.2.1
3 7ms 7ms 7ms 192.168.3.202
Trace Complete.
My ping test shows
Reply from 192.168.3.202: bytes=32 time=7ms TTL=253
Reply from 192.168.3.202: bytes=32 time=7ms TTL=253
Reply from 192.168.3.202: bytes=32 time=7ms TTL=253
Reply from 192.168.3.202: bytes=32 time=7ms TTL=253
Ping statistics for 192.168.3.202:
Packets: Sent=4, Received=4, Lost=0 (0% loss),
Approximate round trip times in milli-seconds:
Min,6ms Max,7ms Ave 6ms
The printer is a Star TSP700
It has its own nic.
The whole "Lag" term is coming from our AIX "guru" (loosing faith fast) that has installed this printer system and made everything work except this printer. We have already troubleshooted the printers as being good. It just seems that these remote printers on the 192.168.3.0 network won't print from the 192.168.1.5 AIX server directly. He says it has to be network lag causing only the first few lines to print. Like my network has some sort of printer que eating demon that eats up the last part of his print que. LOL.
My results from the traceroute are:
Tracing route to 192.168.3.202 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.1.2
2 4ms 4ms 4ms 192.168.2.1
3 7ms 7ms 7ms 192.168.3.202
Trace Complete.
My ping test shows
Reply from 192.168.3.202: bytes=32 time=7ms TTL=253
Reply from 192.168.3.202: bytes=32 time=7ms TTL=253
Reply from 192.168.3.202: bytes=32 time=7ms TTL=253
Reply from 192.168.3.202: bytes=32 time=7ms TTL=253
Ping statistics for 192.168.3.202:
Packets: Sent=4, Received=4, Lost=0 (0% loss),
Approximate round trip times in milli-seconds:
Min,6ms Max,7ms Ave 6ms
Have you tried ftping to the printer and putting a file from a PC on the same network as the AIX server and also from the same network as the printer.
E.g
ftp 192.168.3.202
username/password
put text.txt
If "Network LAG" does exist you should see the same problem.
Mike
"A foolproof method for sculpting an elephant: first, get a huge block of marble, then you chip away everything that doesn't look like an elephant."
E.g
ftp 192.168.3.202
username/password
put text.txt
If "Network LAG" does exist you should see the same problem.
Mike
"A foolproof method for sculpting an elephant: first, get a huge block of marble, then you chip away everything that doesn't look like an elephant."
- Thread starter
- #6
I have completed and ftp transfer from a cpu on the 192.168.1.0 network to the server 192.168.1.5 and it works fine. Super fast. I cannot ftp into the 192.168.3.202 printer since it doesn't look like it accepts ftp. I can telnet into the printer from 192.168.1.0 network and it seems to work fine with no lag.
Question about AIX print que.
Are AIX print ques bidirectional meaning does the server send the file to the printer and does the printer send anything back to the server or is it a oneway direction. The server sends the file and that is it.
Question about AIX print que.
Are AIX print ques bidirectional meaning does the server send the file to the printer and does the printer send anything back to the server or is it a oneway direction. The server sends the file and that is it.
- Thread starter
- #9
We have swapped the printers with known good printers. It just seems to be a problem when we try to print from the 192.168.1.0 network to the 192.168.3.0 printer. the printers on the 1.0 network print just fine. I will double check the ip settings on the printers.
BocaBurger
Vendor
Check the router(s).
BocaBurger
<===========================||////////////////|0
The pen is mightier than the sword, but the sword hurts more!
BocaBurger
<===========================||////////////////|0
The pen is mightier than the sword, but the sword hurts more!
- Thread starter
- #11
I'm with BocaBurger in this!!! because there is no connection problem between your server and the printer!! as long as you can print 10 lines means your server can see the printer!!!
why don't you involve the network people? maybe they have a say on this?
Regards,
Khalid
why don't you involve the network people? maybe they have a say on this?
Regards,
Khalid
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