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AGT Keys

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Muddyheels

Muddyheels

Technical User
Oct 31, 2005
21
US
Is there a way to have 2 supervisors in the symposium with monitor capabilities for the same group memebers?
 
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not sure, try building hard agt xxxxx keys on the second supervisor set.. deacquire it 1st

john poole
bellsouth business
columbia,sc
 
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You can only put AGT keys on a phone if the supervisor is those agents in the PBX. A Supervisor gets assigned a SPID (supervisor ID) (key 0) and then the agent gets assigned a SPID. An agent can only have one supervisor.

Now with Symposium you can give supervisors access to RTD and reports, but the AGT keys in the PBX do not work the same way.
 
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we both sorta thought that, john hill and i work on the same servers, we could not find a way to give more then a single supervisor monitor of the same agents,thanks

john poole
bellsouth business
columbia,sc
 
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