Muddyheels
Technical User
I recently posed the question about adding agent observe keys for the supervisor of and ACD phone. I understand this is a position ID (not agent ID) as you build the set, however, it will show up on the phone as AGT keys and will work correctly until agent logs out. When the position is filled with next agent it will not show the phone in use. How do I retain the programming of these AGT keys.
ie. if I have an agent key for position id 4444 this is how it looks when I first build the set.
key 4 AGT 4444
after the person logs out.... print the set and it looks like key 4 AGT
Please advise...thanks
ie. if I have an agent key for position id 4444 this is how it looks when I first build the set.
key 4 AGT 4444
after the person logs out.... print the set and it looks like key 4 AGT
Please advise...thanks