Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Agents still gets ringing alerts of calls even as the agent places the current call on hold

Status
Not open for further replies.
Bidemi

Bidemi

Vendor
Aug 10, 2016
48
NG
Hello,

How do we stop an agent from getting a ringing call alert when the agent places another call on hold.

Avaya IPOCC R10

Avaya IP office R10

Avaya 1608 phones

Thanks in advance
 
Sort by date Sort by votes
You shouldn't get another call if you place the first one on hold in IPOCC:
Something else is happening here.

"Trying is the first step to failure..." - Homer
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

ashenj
  • Locked
  • Question
How to send predefined customer call to direct to the agent (Pritotize) IPOCC
Replies
1
Views
259
alan24
alan24
sheldoom
  • Locked
  • Question
Agent ACD Blocked
Replies
0
Views
224
sheldoom
sheldoom
Miguel O
  • Locked
  • Question
Establish route based on reference file lookup
Replies
0
Views
188
Miguel O
Miguel O
makemetrend
  • Locked
  • Question
Call stuck in queue with available agents IPOCC9.1
Replies
1
Views
95
janni78
janni78
lp_trd
  • Locked
  • Question
Ghost calls on IPOCC10.1.2.3
Replies
4
Views
128
janni78
janni78

Part and Inventory Search

Sponsor

Back
Top