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Agents still gets ringing alerts of calls even as the agent places the current call on hold

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Bidemi

Vendor
Aug 10, 2016
48
NG
Hello,

How do we stop an agent from getting a ringing call alert when the agent places another call on hold.

Avaya IPOCC R10

Avaya IP office R10

Avaya 1608 phones

Thanks in advance
 
You shouldn't get another call if you place the first one on hold in IPOCC:
Something else is happening here.

"Trying is the first step to failure..." - Homer
 
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