Aug 29, 2018 #1 Bidemi Vendor Aug 10, 2016 48 NG Hello, How do we stop an agent from getting a ringing call alert when the agent places another call on hold. Avaya IPOCC R10 Avaya IP office R10 Avaya 1608 phones Thanks in advance
Hello, How do we stop an agent from getting a ringing call alert when the agent places another call on hold. Avaya IPOCC R10 Avaya IP office R10 Avaya 1608 phones Thanks in advance
Aug 29, 2018 #2 janni78 IS-IT--Management Aug 25, 2005 5,125 SE You shouldn't get another call if you place the first one on hold in IPOCC: Something else is happening here. "Trying is the first step to failure..." - Homer Upvote 0 Downvote
You shouldn't get another call if you place the first one on hold in IPOCC: Something else is happening here. "Trying is the first step to failure..." - Homer