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agents show idle when on a call
- Thread starter lklampfer
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I had a problem similar where an agent who was on a acd in longer than 'average' time, and the phantom call scanner assumed it was a phantom call.
Just reviewed my notes, it was: Network In Calls in Logical queued state that needed to be adjusted so these were networked in from another CCMS server)
Just reviewed my notes, it was: Network In Calls in Logical queued state that needed to be adjusted so these were networked in from another CCMS server)
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